Francis Albialde
Summary
Offering strong communication and organisational abilities, eager to learn and develop in a professional environment. Brings the ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in an administrative role.
Overview
3
3
years of professional experience
Work History
Receptionist
Ryman Healthcare
07.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Handled sensitive resident information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate units.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Specialist
ASB Bank
07.2024 - 11.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate records of customer interactions, ensuring data integrity for follow-up actions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Caltex Oteha Valley
11.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained personnel regarding company operations, policies and services.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Provide information regarding charge accounts and loyalty programs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Finance And Analytics
Auckland University of Technology
Auckland, NZ11-2026
Skills
- Multi-line telephone operation
- Document Management
- Customer and client relations
- Customer Complaint Resolution
- Appointment Scheduling
- Administrative Support
- Information documentation
- Microsoft Office
- Complaint resolution
- Order Processing
Timeline
Customer Service Specialist
ASB Bank
07.2024 - 11.2025
Receptionist
Ryman Healthcare
07.2023 - Current
Customer Service Representative
Caltex Oteha Valley
11.2022 - 03.2023
Bachelor of Science - Finance And Analytics
Auckland University of Technology