FRANCIS HAMMOND
Upper Hutt,WGN
Summary
Customer-oriented sales management professional with a proven track record in cultivating partnerships and maintaining key accounts. Expertise in expanding network connections, implementing pricing models, and managing vendor relations to drive profit growth. Recognized for high productivity and efficient task completion in management operations. Specialized skills in strategic planning, team leadership, and operational improvement enhance business strategy execution and team performance.
Overview
25
25
years of professional experience
Work History
Franchise Owner
EmbroidMe
Lower Hutt, Wellington
07.2023 - Current
- Created and implemented employee onboarding programs to enhance retention and collaboration.
- Developed marketing strategies to boost customer loyalty and brand visibility.
- Engaged customers through effective verbal communication to ascertain needs.
- Prepared staff schedules and assigned duties to optimize team performance.
- Oversaw project execution, ensuring timely completion of deliverables.
- Promoted business across social media platforms to strengthen brand identity and increase revenue.
- Maintained financial records, including income statements and budget reports.
- Identified customer needs promptly to improve service delivery.
National Sales Manager
Bata Company NZ Ltd
Wellington, Wellington
01.2007 - 04.2023
- Manage KPI's and set sales targets
- Liaise with brand managers and sales team
- Analyze market and monitor competing brands
- Stock management, ordering and promotions
- Product development
- Sales and marketing
- Key account management and business development.
Senior Rental Agent/Supervisor
Avis Australia
Brisbane Airport, Brisbane
01.2000 - 01.2006
- Managed fleet operations and staffing levels to ensure optimal performance.
- Coached staff, setting and monitoring sales targets for improved results.
- Ensured employee understanding of current rates, policies, and procedures.
- Monitored and completed sales reports alongside contract documentation.
- Identified customer needs, prioritizing satisfaction in service delivery.
- Marketed and sold Avis products and services to increase revenue.
- Held Assistant Manager and Branch Manager roles prior to relocation to Australia.
Education
Coach The Coach/Be The Best
Avis Australia
Brisbane01-2004
Upper Hutt College
Upper Hutt12-1986
Service Is My Business
Harry J Friedman
WellingtonSkills
- Verbal and written communication
- Sales performance
- Leadership skills
- Relationship building
- Sales management
- Key account management
- Team collaboration
- Professional demeanor
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Outlook proficiency
- Product and service management
- Sales tracking
- Social media marketing
- Customer service
- Sales analysis
- Customer engagement
References
References Available on request.
Affiliations
- Rugby
- Golf
- Formula One
- Playing Guitar
- Music
- Family
- Movies
- Paddle boarding
Timeline
Franchise Owner
EmbroidMe
07.2023 - Current
National Sales Manager
Bata Company NZ Ltd
01.2007 - 04.2023
Senior Rental Agent/Supervisor
Avis Australia
01.2000 - 01.2006
Coach The Coach/Be The Best
Avis Australia
Upper Hutt College
Service Is My Business
Harry J Friedman
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