Francis Pene
Wellington
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
MossCaff
06.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Ran all Social Media outlets for the business, increasing interactivity on instagram and facebook by %1500
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
Duty Manager
The Recruitment Network
04.2019 - Current
- Supervised corporate boxes at Sky Stadium such as The All Blacks, Phoenix, Black Caps, Eminem, Six60, Queen and more.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Oversaw corporate client operations with team of 10-20 personnel.
- Supervised alcohol sales and intoxication at record sold out events and concerts with attendances of 30,000 people
Duty Manager
Cable Top Eatery
03.2017 - 05.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Managed shifts during Cruise Ship season With excessive customers in short amounts of time.
- Developed schedules for up to 10 employees per shift.
Chef
Logan Brown
06.2016 - 02.2017
- Delivered dishes to clients such as Prime Ministers and Middle Eastern royalty to maintain the high standard and reputation of Logan Brown.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
Customer Service Representative
Tciektek New Zealand
01.2014 - 11.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Sales Marketer (Telephone)
HRV Healthy Homes
02.2012 - 11.2013
- Consistently meet KPI's every month.
- Quickly learnt and applied objection handling sales techniques to increase sales targets.
- Identified opportunities for upselling additional products or services to existing clients, increasing overall revenue per account.
Barista
Columbus Coffee
01.2011 - 11.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Theology
Masters UniverstyNZ
Online12.2024
Bachelor of Arts - Theology
Arise Ministry School
Wellington11.2023
Diploma - Culinary Arts
Le Cordon Bleu New Zealand
Wellington, WGN01.2015
Skills
- Staff Development
- Market Analysis
- Managed expenses, sales, wages and staff through the entire pandemic
- Hiring and termination of staff
- Product Costing
- Menu Planning
- Process Redesign
- Social media marketing
Timeline
General Manager
MossCaff
06.2019 - Current
Duty Manager
The Recruitment Network
04.2019 - Current
Duty Manager
Cable Top Eatery
03.2017 - 05.2019
Chef
Logan Brown
06.2016 - 02.2017
Customer Service Representative
Tciektek New Zealand
01.2014 - 11.2014
Direct Sales Marketer (Telephone)
HRV Healthy Homes
02.2012 - 11.2013
Barista
Columbus Coffee
01.2011 - 11.2012
Bachelor of Arts - Theology
Masters UniverstyNZ
Bachelor of Arts - Theology
Arise Ministry School
Diploma - Culinary Arts
Le Cordon Bleu New Zealand
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