Francois Oertel

Peter Baker Transport Group

11.2006 - Current

Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
Tested network's performance and created strategies to maintain integrity of overall infrastructure.
Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
Rolled out Zoom Phones nationwide, including design, configuration, and implementation.
Conducted a national rollout (2014) of network switches and Wi-Fi across all branches.
Defined and executed infrastructure needs for all new branches and decommissioning of closed sites.
Managed time and attendance systems (Zambion, Aditime) including physical clocking unit installations.
Maintained Active Directory, wrote and deployed a custom PC tracking agent across all endpoints.
Oversaw and remediated security issues including patch management and threat response coordination.
Point of escalation for unresolved issues before handover to the MSP.
Partnered closely with digital security vendors to support evolving cybersecurity requirements.
Maintained and supported document imaging and OCR delivery systems.
Managed CCTV installations and provided training and support for security systems.
Delivered support and technical leadership during COVID remote work transitions.
Regularly involved in hardware/software deployment, troubleshooting, and end-user support.