Francois Schutte
16 Emerald Gardens ,Centurion,South Africa
Summary
Knowledgeable IT Technician with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.
Overview
14
14
years of professional experience
Work History
Operational LAN and Desktop Support IT Technician
State Information Technology Agency (SITA)
10.2014 - Current
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Installed,setup office PCs, networks and mobile devices, including equipment in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
Koba IT
02.2013 - 09.2014
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
IT Technician (Contract)
Matrix Warehouse
05.2011 - 03.2012
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
IT Intellect
339 Church Street,Pretoria,South AfricaSkills
- Desktop technical support
- Hardware installation
- Network troubleshooting
- Network maintenance
- Application installations
- Wireless networking
- Operating system management
- Server maintenance
- Data recovery
- Application support
- Debugging
- Software updating
- System performance optimization
- Troubleshooting and Diagnostics
- Microsoft windows and office
- Software upgrades
- Troubleshooting network issues
- Computer diagnostics
- Customer service
- Technical issues analysis
- Desktop support
- Device installation
- LAN/WAN
- Employee computer support
- Network certification
- Microsoft certification
- A certification
Timeline
Operational LAN and Desktop Support IT Technician
State Information Technology Agency (SITA)
10.2014 - Current
IT Technician
Koba IT
02.2013 - 09.2014
IT Technician (Contract)
Matrix Warehouse
05.2011 - 03.2012
IT Intellect
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