Frank Lin
Hillsborough,Auckland
Summary
Dynamic and results-driven professional with extensive experience in customer service and office administration. Proven ability to resolve complaints and manage financial reconciliations effectively. Adept at fostering strong customer relationships while ensuring operational efficiency in fast-paced environments. Committed to delivering exceptional service and enhancing guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
James Cook Hotel Grand Chancellor
Wellington City, Wellington
07.2024 - 02.2025
- Facilitated smooth check-in and check-out process for guests and managed general inquiries through direct interactions and calls.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Completed end-of-shift financial reconciliations.
- Offered additional value services to customers, such as recommending nearby tours and restaurants.
Office Administrator
Ceres Organics
Mt Wellington, Auckland
12.2022 - 12.2023
- Produced purchase orders according to client communications.
- Processed invoices for shipped orders.
- Ensured smooth communication for timely payments and deliveries.
- Logged sales and operational transactions in web-based portals.
Collection Point Assistant
Auckland International Airport Ltd
Mangere, Auckland
12.2019 - 11.2023
- Distributed duty-free packages to customers.
- Managed inbound and storage of parcels utilizing various devices.
- Investigated physically to track missing items.
- Resolved complaints regarding missing parcels.
Croupier
Skycity Entertainment Group
Auckland City, Auckland
12.2021 - 12.2022
- Facilitated hosting of various table games from beginning to end.
- Managed cash transactions in exchange for gaming chips.
- Utilized effective communication strategies when interacting with customers from diverse backgrounds.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Receptionist
Iron Point Motel Ltd
Manukau, Auckland
08.2020 - 06.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled booking processes for accommodations and emergency housing.
- Communicated with clients and Work and Income via phone to follow up on overdue payments.
- Delegated daily tasks to housekeeping staff according to check-in/out schedules.
Education
Bachelor of Science - Psychology
The University of Auckland
Auckland, NZ11.2015
NCEA Qualifications - NCEA Level 3
Mount Roskill Grammar School
Auckland, NZ01.2012
Skills
- Customer service
- Payment processing
- Financial reconciliation
- Complaint resolution
- Communication
- Team work
- Customer relationship management
Hobbies and Interests
- Reading
- Computer games
- Films and movies
- Times with friends and family
Personal Information
Citizenship: New Zealand Citizen
Languages
Mandarin
Native/ Bilingual
English
Full Professional
Certification
- Full and clean NZ Driver's license
References
References available upon request.
Timeline
Customer Service Agent
James Cook Hotel Grand Chancellor
07.2024 - 02.2025
Office Administrator
Ceres Organics
12.2022 - 12.2023
Croupier
Skycity Entertainment Group
12.2021 - 12.2022
Receptionist
Iron Point Motel Ltd
08.2020 - 06.2021
Collection Point Assistant
Auckland International Airport Ltd
12.2019 - 11.2023
Bachelor of Science - Psychology
The University of Auckland
NCEA Qualifications - NCEA Level 3
Mount Roskill Grammar School
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