Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Frank Robinson

Wellington

Summary

IT professional with 2 years’ experience working in a large government organization. A hard working and reliable worker. I am adaptable and enthusiastic. I work well in a team, but I’m able to work independently.

Overview

7
7
years of professional experience

Work History

Migration Support Analyst

Health New Zealand
Wellington
09.2023 - Current
  • Working within the Digital Workspace Programme to migrate over 20 districts onto one national platform
  • Trained over 160 Service Desk staff around the country remotely on our processes, leading sessions for Azure, AD Manager, Exchange, Intune…
  • Worked with a multitude of environments at once
  • Required a great amount of adaptability given the rate of change within the environment at any given time
  • Rostered on-call 24x7 one week out of every 5 weeks, triaging high priority incidents after hours
  • Developing new documentation for known issues, and Bulk processes in Powershell
  • Key Achievements: migrating knowledge base of over 300+ articles to new ITSM system

Service Desk Analyst

Health New Zealand
Wellington
03.2023 - 09.2023
  • Responsible for administrating user accounts, fulfilling requests and resolving incidents
  • Worked within a team of 20 service desk analysts
  • Handled an average of 20 inbound phone calls a day
  • Closed an average of 10-20 tickets a day (Phone calls, emails and Portal requests)
  • Rostered on-call 24x7 one week out of every five, triaging high priority incidents after-hours

Apple thinning

01.2020 - 12.2021
  • Removing bad apples from trees so that the rest are better when it comes to harvesting

Bella Terra Vineyard
01.2018 - 12.2020
  • Worked at the vineyard helping prune the grape vine, net the vines so no grapes could be eaten by birds and then harvest the grapes

Volunteering

01.2018 - 12.2019
  • Planting trees and bushes to create homes for Banded rails and endangered birds

Education

Victoria University - Software Engineer

Victoria University
01.2021

Skills

  • Internal technical communications
  • Support ticketing systems
  • System administration
  • Network troubleshooting
  • Software knowledge
  • ITIL processes

References

Available on request

Hobbies and Interests

  • Full drivers license (09/01/20)
  • I was born in the UK, lived 3 years in India, and have been in NZ for close to 13 years.
  • I love to travel and have been around the world visiting many countries.
  • I like to read, a lot!
  • I like to play games, and socializing with family & friends.

Timeline

Migration Support Analyst

Health New Zealand
09.2023 - Current

Service Desk Analyst

Health New Zealand
03.2023 - 09.2023

Apple thinning

01.2020 - 12.2021

Bella Terra Vineyard
01.2018 - 12.2020

Volunteering

01.2018 - 12.2019

Victoria University - Software Engineer

Victoria University

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Frank Robinson