Frank Williams
Masterton,Wellington Region
Summary
Customer- oriented Supervisor with 10 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support in Retail Sales,Wholesale Department , Invoice order sending,Stock, Banking and motivation to exceed objectives on a consistent basis.
Effective at managing simultaneous areas. Reliable, dedicated team player.
Blends superb time management and organizational skills to drive group success.
Overview
20
20
years of professional experience
Work History
Wholesale Sales Representative
Tulloch
Masterton, Wellington Region
10.2013 - Current
- Established relationships with key accounts, retailers, and distributors.
- Maintained detailed records of sales activities, customer interactions, and monthly performance data.
- Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
- Created customized proposals tailored to individual client's requirements.
- Cultivated strong relationships with customers by providing excellent service throughout the entire purchase process.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Learned customer needs and desires to suggest specific product options.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Parts Representative
Tulloch
Masterton, Wellington Region
10.2011 - Current
- Processed orders and maintained customer records.
- Verified accuracy of parts identification, pricing, and availability.
- Monitored stock levels to ensure sufficient quantity of parts were available for customers.
- Developed relationships with vendors to facilitate ordering process.
- Coordinated delivery schedules to ensure timely arrival of parts.
- Tracked purchase orders to ensure that all components were received in a timely manner.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Followed standards of care and compliance per company and legal requirements.
Retail Sales and Wholesales Department
Tulloch
Masterton, Wellington Region
10.2011 - Current
- Created and maintained relationships with vendors, customers, and distributors.
- Organized product inventory to ensure timely delivery of products.
- Maintained accurate records of orders and customer information.
- Managed the distribution process from ordering through delivery to customers.
- Implemented strategies for efficient stock control and inventory management.
- Coordinated shipments between vendors, customers, warehouses, and retailers.
- Learned customer needs and desires to suggest specific product options.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Retail Sales Assistant
Supercheap
Masterton, Wellington Region
08.2007 - 10.2011
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Provided assistance to other departments when needed.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Maintained accurate records of all transactions on the computer system.
- Adhered to all safety policies and regulations at all times.
- Ensured compliance with company standards for quality customer service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Prepared daily reports to track banking transactions and account balances.
Inside Sales Representative
combined Insurance
, Wellington Region
10.2005 - 07.2007
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Processed applications and paperwork related to policy issuance or renewal.
- Resolved customer inquiries and complaints in a timely manner.
- Ensured that all required documents are properly filled out before submission.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Provided guidance about different types of insurance products available.
Duty Manager
Buckhorn
Carterton, Wellington Region
08.2003 - 08.2003
- Developed and implemented strategies to improve customer service.
- Greeted customers and provided friendly service.
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Stocked shelves with liquor, beer, wine, and other beverage items.
- Organized bar inventory and supplies.
- Maintained cleanliness of bar area, including wiping down counters and tables.
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
- Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
- Processed payments for purchases using cash registers or POS systems.
- Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Cleaned equipment used in drink preparation such as blenders and juicers.
- Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
- Performed daily opening and closing duties according to established procedures.
- Poured drinks using standard pour according to specifications.
- Took food and drinks to bar and table customers.
Education
Training Course - Travel Agencies
Ucol
Palmerston North, NZ02.2004
Skills
- Reliable and Honest
- Banking
- Supplier Relationship Management
- Sales Strategy Development
- Lead Prospecting
- Competitor Monitoring
- Critical Thinking
- Self-Directed
- Team Management
- Recordkeeping
- Organization
- Customer Relations
- Excellent Communication
- Account Management
- Invoice Preparation
- Researching Skills
- Customer Service
Timeline
Wholesale Sales Representative
Tulloch
10.2013 - Current
Parts Representative
Tulloch
10.2011 - Current
Retail Sales and Wholesales Department
Tulloch
10.2011 - Current
Retail Sales Assistant
Supercheap
08.2007 - 10.2011
Inside Sales Representative
combined Insurance
10.2005 - 07.2007
Duty Manager
Buckhorn
08.2003 - 08.2003
Training Course - Travel Agencies
Ucol
Similar Profiles
Josh RitchieJosh Ritchie
QA Inspector at TullochQA Inspector at Tulloch
Rehina (Regina) TykhoplavRehina (Regina) Tykhoplav
GEOMATICS TECHNICIAN (Drafter) at TullochGEOMATICS TECHNICIAN (Drafter) at Tulloch
Matthew LalondeMatthew Lalonde
Engineering Technologist/ Survey Technician at Tulloch EngineeringEngineering Technologist/ Survey Technician at Tulloch Engineering