Summary
Overview
Work History
Education
Skills
References
Timeline
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Frankie Swap

Canterbury ,Christchurch

Summary

Dynamic and versatile professional with robust expertise in customer service and administrative support, recognized for outstanding conflict resolution abilities and impactful communication that fosters teamwork and enhances operational success.

Overview

6
6
years of professional experience

Work History

Office Administrator

Jswap Contractors
Waikato , Matamata
10.2025 - Current
  • Handled incoming calls and routed inquiries to appropriate staff members.
  • Maintained electronic filing systems for easy document retrieval.
  • Communicated with vendors to ensure timely delivery of services and materials.
  • Coordinated and managed daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Hospitality Worker

Pepper St Kitchen
Waikato , Matamata
01.2020 - Current
  • Delivered exceptional customer service to enhance guest experiences.
  • Handled guest inquiries and resolved issues efficiently.
  • Collaborated with team members to fulfill daily operational requirements.
  • Maintained facilities through regular cleaning, upkeep, and preventive maintenance.
  • Adhered to safety and sanitation guidelines in all tasks.
  • Assisted in training new hospitality workers on quality service procedures.

Education

Bachelor of Land And Property - Property Valuation And Business

Lincoln University
Lincoln, New Zealand, NZ
12-2028

High School Diploma -

St Peters School
Cambridge, NZ
12-2024

Skills

  • Team collaboration
  • Customer service
  • Office management
  • Time management
  • Communication skills
  • Telephone reception
  • Leadership and supervision
  • Administrative support
  • Conflict resolution

References

References available upon request.

Timeline

Office Administrator

Jswap Contractors
10.2025 - Current

Hospitality Worker

Pepper St Kitchen
01.2020 - Current

Bachelor of Land And Property - Property Valuation And Business

Lincoln University

High School Diploma -

St Peters School
Frankie Swap