Dynamic and versatile professional with robust expertise in customer service and administrative support, recognized for outstanding conflict resolution abilities and impactful communication that fosters teamwork and enhances operational success.
Overview
6
6
years of professional experience
Work History
Office Administrator
Jswap Contractors
Waikato , Matamata
10.2025 - Current
Handled incoming calls and routed inquiries to appropriate staff members.
Maintained electronic filing systems for easy document retrieval.
Communicated with vendors to ensure timely delivery of services and materials.
Coordinated and managed daily administrative operations of the office.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Hospitality Worker
Pepper St Kitchen
Waikato , Matamata
01.2020 - Current
Delivered exceptional customer service to enhance guest experiences.
Handled guest inquiries and resolved issues efficiently.
Collaborated with team members to fulfill daily operational requirements.
Maintained facilities through regular cleaning, upkeep, and preventive maintenance.
Adhered to safety and sanitation guidelines in all tasks.
Assisted in training new hospitality workers on quality service procedures.
Education
Bachelor of Land And Property - Property Valuation And Business
Lincoln University
Lincoln, New Zealand, NZ
12-2028
High School Diploma -
St Peters School
Cambridge, NZ
12-2024
Skills
Team collaboration
Customer service
Office management
Time management
Communication skills
Telephone reception
Leadership and supervision
Administrative support
Conflict resolution
References
References available upon request.
Timeline
Office Administrator
Jswap Contractors
10.2025 - Current
Hospitality Worker
Pepper St Kitchen
01.2020 - Current
Bachelor of Land And Property - Property Valuation And Business