Fransia Johnnetta Macivor
Tauranga,BOP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Policy Administrator/Underwriter/Accounts Assistant
Merx Underwriting Managers
01.2023 - 07.2024
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records.
- Modified, updated and processed existing policies.
- Collected premiums and issued accurate receipts.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Conducted detailed policy analysis to identify areas for improvement and recommend necessary adjustments.
- Collaborated with cross-functional teams to review and update existing policies based on changing regulatory requirements.
- Contributed to the creation of an internal database to manage all active policies efficiently.
- Managed policy documentation, ensuring accurate record-keeping and easy access for relevant stakeholders.
- Enhanced policy implementation by streamlining administrative processes and procedures.
- Existing policy quotes
- Data capturing
- Broker Liaison
- Policy time management
- Policy screening
- Customer care
Administrative Coordinator (temp Contract)
Blaauws Transport
08.2020 - 10.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Capturing waybills
- Plan and capture trips for the delivery trucks
- Capturing purchase orders
- Stock take of office inventory and truck parts
- Credit card recon and report
- Banking
- Fleet control
Rebate & Credit Controller
Vector Logistics
10.2016 - 12.2019
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Allocation of payments
- Sending monthly statements and invoices to clients
- Recon on accounts
- Invoicing of rebates
- Capturing of journals
- Reversals
- Initiating of claim workflows
- Cash flow and forecast
- Customer care/support on all queries
Debtors Clerk
Bidvest Protea Coin
06.2015 - 09.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Receipting of payments
- Cancellation/Suspension of alarm systems
- Recon on accounts
- NOC invoicing
- Debit orders
- Credit notes
- Scanning and uploading invoices
Education
No Degree - Office Management
Unisa
South Africa12.2016
High School Diploma -
Impak Home Schooling
South Africa12.2009
Skills
- Policy analysis
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Claims Processing
- Microsoft Office
Timeline
Policy Administrator/Underwriter/Accounts Assistant
Merx Underwriting Managers
01.2023 - 07.2024
Administrative Coordinator (temp Contract)
Blaauws Transport
08.2020 - 10.2020
Rebate & Credit Controller
Vector Logistics
10.2016 - 12.2019
Debtors Clerk
Bidvest Protea Coin
06.2015 - 09.2016
No Degree - Office Management
Unisa
High School Diploma -
Impak Home Schooling
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