Fraser Thomas
Waihi Beach,BOP
Summary
Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Complete Access Scaffolding
06.2016 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Builder's Laborer
BAT Construction
01.2016 - 06.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Followed blueprints and diagrams to complete projects according to specifications.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Observed safety regulations on job sites to minimize accidents.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Operated power equipment to move materials and promote job efficiency.
- Dug trenches and set up forms to specified requirements for concrete pours.
- Conducted daily site inspections to identify potential safety hazards.
- Used variety of hand and power tools to complete tasks.
- Provided labor support to carpenters, masons and other skilled trades.
- Loaded and unloaded materials onto trucks and trailers.
- Helped with door and window installations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for variety of projects.
- Helped with erecting scaffolding and ladders.
- Completed tear-down of existing structures to prepare for new construction.
- Worked on sites, installing roofs and other exterior components.
- Installed drywall, siding and other structural components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Operated forklifts and boom lifts to complete various tasks.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Scaffolder Supervisor
MAS
03.2010 - 10.2015
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Followed OSHA regulations and safety standards when installing and working with scaffolding.
- Built custom scaffolding structures to specifications for diverse applications.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Inspected scaffolding for safety and structural integrity before each use.
- Worked in team-focused environment to collaboratively complete projects on time and within budget.
- Assisted with tying off and securing scaffolding to building structures to optimize safety.
- Verified all scaffolding materials were stored safely and securely.
- Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
- Safely installed and dismantled scaffolding from aerial lifts and larger lifts.
- Carried materials and equipment onto job sites in various climates and weather conditions.
- Trained new employees on proper safety procedures for working on scaffolding.
- Erected scaffolding for several jobs for commercial projects
- Shutdowns & large scale projects
- Directed projects according to schedule and quality demands.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Sourced suppliers and purchased necessary materials for work.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Communicated with stakeholders on job milestones.
Education
Diploma of Sports & Science - Sports Science
Bay Of Plenty Polytechnic
11.2002
NCEA - NCEA
Katikati College
Katikati, NZ12.2001
Skills
- Staff Training & Development
- Sales Planning and Implementation
- Client Relations
- Project Planning
- Communication Skills
- Leadership
- Operations Management
- Exceptional Interpersonal Communication
- Project Management
- Networking Abilities
- Time Management
Family & Children
We have 3 Children, Awa aged 4yrs, Kahu 2yrs, Kareira 1 yr who i love to spend any of my spare time with. I have been a stay at home dad since selling our business and absolutely love it
Timeline
General Manager
Complete Access Scaffolding
06.2016 - 11.2022
Builder's Laborer
BAT Construction
01.2016 - 06.2016
Scaffolder Supervisor
MAS
03.2010 - 10.2015
Diploma of Sports & Science - Sports Science
Bay Of Plenty Polytechnic
NCEA - NCEA
Katikati College
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