Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fraser Troon

Fraser Troon

Summary

To seek and maintain full-time position that offers new professional challenges by utilising my excellent interpersonal skills and ability to adapt to and learn quickly in new environments due to my varied work history.

Overview

9
9
years of professional experience

Work History

Osteopath

Self Employed
07.2021 - 03.2024
  • Conduct thorough patient assessments, including medical history review, physical examination, treatment and diagnostic testing as needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Educate patients on self-care strategies, exercises, and lifestyle modifications to support their recovery and prevent future injuries.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a busy multidisciplinary healthcare clinic, providing support and guidance.
  • Strong understanding of clinical operations and clinical management systems
  • Excellent communication skills both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Expert in interprofessional healthcare and healthcare collaboration through Masters research.

Quality Assurance Coach

Concentrix, A SYNNEX Corporation
04.2015 - 01.2019
  • Coached human communication and technical support for the worlds leading computer and consumer electronics company.
  • Managed teams of up to 70 people.
  • Met with the key stakeholder on regular occasions in formal setting, developing strategies and planning for ongoing business success.
  • Facilitated 1:1 coaching sessions with a focus on technical understanding and communication strategies.
  • Improved customer satisfaction ratings by addressing complaints and resolving issues promptly.
  • Provided training sessions on a regular basis in-line with stakeholder expectations to employees.

Human Resources Assistant

Concentrix, A SYNNEX Corporation
03.2016 - 09.2016
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and redirected incoming phone calls for office.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Checked references for potential candidates.
  • Confident in premium HR onboarding software and processes.

Technical Support Advisor

Concentrix, A SYNNEX Corporation
12.2014 - 04.2015
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Improved first-call resolution rates by adhering to comprehensive troubleshooting guides and knowledge base articles.
  • Increased team productivity with regular training sessions on emerging technologies and software updates.
  • Excellent customer service skills, including patience, empathy, and active listening, to provide support to users with varying levels of technical knowledge.

Education

Master of Osteopathy - Osteopathy

Unitec Institute of Technology
Auckland, NZ
04.2021

Bachelor of Applied Science (Human Biology) - Osteopathy

Unitec Institute of Technology
Auckland
04.2017

Bachelor of Sport And Exercise Science - Sports Studies

Wintec
Hamilton, NZ

Certificate of Fitness (Personal Training) - Sports Studies

CPIT
Christchurch, NZ

NCEA Level 3 With Merit -

Hamilton Boys' High School
Hamilton, NZ
12.2007

Skills

  • Strong Leader
  • Highly Adaptable
  • Excellent Interpersonal Skills
  • Teamwork and Collaboration
  • Analytical Thinker
  • High Standard of Personal Presentation

Timeline

Osteopath

Self Employed
07.2021 - 03.2024

Human Resources Assistant

Concentrix, A SYNNEX Corporation
03.2016 - 09.2016

Quality Assurance Coach

Concentrix, A SYNNEX Corporation
04.2015 - 01.2019

Technical Support Advisor

Concentrix, A SYNNEX Corporation
12.2014 - 04.2015

Master of Osteopathy - Osteopathy

Unitec Institute of Technology

Bachelor of Applied Science (Human Biology) - Osteopathy

Unitec Institute of Technology

Bachelor of Sport And Exercise Science - Sports Studies

Wintec

Certificate of Fitness (Personal Training) - Sports Studies

CPIT

NCEA Level 3 With Merit -

Hamilton Boys' High School
Fraser Troon