Fraser Troon
Summary
To seek and maintain full-time position that offers new professional challenges by utilising my excellent interpersonal skills and ability to adapt to and learn quickly in new environments due to my varied work history.
Overview
9
9
years of professional experience
Work History
Osteopath
Self Employed
07.2021 - 03.2024
- Conduct thorough patient assessments, including medical history review, physical examination, treatment and diagnostic testing as needed.
- Skilled at working independently and collaboratively in a team environment.
- Educate patients on self-care strategies, exercises, and lifestyle modifications to support their recovery and prevent future injuries.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a busy multidisciplinary healthcare clinic, providing support and guidance.
- Strong understanding of clinical operations and clinical management systems
- Excellent communication skills both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Expert in interprofessional healthcare and healthcare collaboration through Masters research.
Quality Assurance Coach
Concentrix, A SYNNEX Corporation
04.2015 - 01.2019
- Coached human communication and technical support for the worlds leading computer and consumer electronics company.
- Managed teams of up to 70 people.
- Met with the key stakeholder on regular occasions in formal setting, developing strategies and planning for ongoing business success.
- Facilitated 1:1 coaching sessions with a focus on technical understanding and communication strategies.
- Improved customer satisfaction ratings by addressing complaints and resolving issues promptly.
- Provided training sessions on a regular basis in-line with stakeholder expectations to employees.
Human Resources Assistant
Concentrix, A SYNNEX Corporation
03.2016 - 09.2016
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Confident in premium HR onboarding software and processes.
Technical Support Advisor
Concentrix, A SYNNEX Corporation
12.2014 - 04.2015
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Improved first-call resolution rates by adhering to comprehensive troubleshooting guides and knowledge base articles.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
- Excellent customer service skills, including patience, empathy, and active listening, to provide support to users with varying levels of technical knowledge.
Education
Master of Osteopathy - Osteopathy
Unitec Institute of Technology
Auckland, NZ04.2021
Bachelor of Applied Science (Human Biology) - Osteopathy
Unitec Institute of Technology
Auckland04.2017
Bachelor of Sport And Exercise Science - Sports Studies
Wintec
Hamilton, NZCertificate of Fitness (Personal Training) - Sports Studies
CPIT
Christchurch, NZNCEA Level 3 With Merit -
Hamilton Boys' High School
Hamilton, NZ12.2007
Skills
- Strong Leader
- Highly Adaptable
- Excellent Interpersonal Skills
- Teamwork and Collaboration
- Analytical Thinker
- High Standard of Personal Presentation
Timeline
Osteopath
Self Employed
07.2021 - 03.2024
Human Resources Assistant
Concentrix, A SYNNEX Corporation
03.2016 - 09.2016
Quality Assurance Coach
Concentrix, A SYNNEX Corporation
04.2015 - 01.2019
Technical Support Advisor
Concentrix, A SYNNEX Corporation
12.2014 - 04.2015
Master of Osteopathy - Osteopathy
Unitec Institute of Technology
Bachelor of Applied Science (Human Biology) - Osteopathy
Unitec Institute of Technology
Bachelor of Sport And Exercise Science - Sports Studies
Wintec
Certificate of Fitness (Personal Training) - Sports Studies
CPIT
NCEA Level 3 With Merit -
Hamilton Boys' High School
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