FRAZER TALBOT
Rolleston
Summary
With over 30 years of experience as an Automotive Technician and Manager, I am a hardworking individual who has honed my skills in maintaining and repairing a wide range of vehicles. Having expertise that utilises manual and mechanical techniques to ensure optimal performance. By collaborating closely with customers and fellow mechanics, able to accurately diagnose issues and develop effective repair plans. With an unwavering commitment to maximizing customer satisfaction, this is reflected in my dependable and expert service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Summit Automotive
05.2023 - Current
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Service Manager
VL CHCH Ltd T/A Christchurch Ssangyong LDV
02.2019 - 05.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed department processes and procedures to boost customer satisfaction.
Service/Parts Manager
Indy Cars - T/A Christchurch Ssangyong And LDV
05.2017 - 02.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed department processes and procedures to boost customer satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
Service/Parts Manager, Technician - Ssangyong LDV
AA Service Centre - Christchurch Central
04.2015 - 05.2017
- Met with customers to discuss service needs and offer available solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored inventory levels and placed orders to replenish stock.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Assistant Manager/Workshop Controller
Rangiora Toyota
07.2014 - 03.2015
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Workshop Controller - Subaru/Ssangyong/LDV
Armstrong Motor Group - Christchurch
02.2011 - 07.2014
- Improved quality processes for increased efficiency and effectiveness.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed sales and gross profit report to assess company efficiency.
Automotive Technician
Jade Automotive
05.2007 - 02.2011
Automotive Technician
Crowesport 2000 Limited
12.1999 - 05.2007
Automotive Technician
Crowe Subaru
02.1995 - 12.1999
Education
Ellesmere College
Leeston, NZSkills
Self-motivated and hardworking individual, with good interpersonal and communicative skills The ability to work under pressure and to tight dead-lines, both on own initiative and in the team
Outside of work I like having fun with my family and friends, fitness and exercise, motorsports, music and drums, and generally enjoying life
Certification
Authorised Warrant of Fitness Inspector
Referee
Stu Jones
027 3854321
Timeline
Automotive Service Technician
Summit Automotive
05.2023 - Current
Service Manager
VL CHCH Ltd T/A Christchurch Ssangyong LDV
02.2019 - 05.2023
Service/Parts Manager
Indy Cars - T/A Christchurch Ssangyong And LDV
05.2017 - 02.2019
Service/Parts Manager, Technician - Ssangyong LDV
AA Service Centre - Christchurch Central
04.2015 - 05.2017
Assistant Manager/Workshop Controller
Rangiora Toyota
07.2014 - 03.2015
Workshop Controller - Subaru/Ssangyong/LDV
Armstrong Motor Group - Christchurch
02.2011 - 07.2014
Automotive Technician
Jade Automotive
05.2007 - 02.2011
Automotive Technician
Crowesport 2000 Limited
12.1999 - 05.2007
Automotive Technician
Crowe Subaru
02.1995 - 12.1999
Ellesmere College
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