Frederik Swanepoel

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Collaborated with senior leadership to set long-term objectives for the company.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Managed budgeting and financial planning processes for the organization.
• Identified opportunities for improvement in operational performance metrics.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Developed policies and procedures to ensure compliance with corporate standards.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Coordinated resources across departments to maximize productivity levels.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
• Coordinated with vendors to ensure timely delivery of materials for events.
• Ensured compliance with applicable laws and regulations related to event planning and operations.
• Collaborated with marketing teams to create promotional materials for events.
• Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
• Researched potential locations for upcoming events.
• Created detailed timelines for the execution of each event.
• Evaluated event performance metrics against established goals and objectives.
• Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
• Sourced speakers and special guests for wide range of corporate, industry and charitable events.
• Arranged security, printing and supply vendors to meet unique requirements of each event.

Event Operation at large scale events since 2019:

(Full event production schedule available on request)

FIFA 2023

Event Operations Lead – FIFA Fan Zone Auckland

Greenstone Entertainment 2020 - Current

Billy Idol - Back of house management / Artist Liaison

Steve Stevenson - Back of-house management / Artist Liaison

George Thorogood & The Destroyers - Back of house management / Artist Liaison

Anastacia - Back of-house management / Artist Liaison

Creedance Clearwater Revival - Back of house management / Artist Liaison

Smashmouth - Back of-house management / Artist Liaison Gin Wigmore - Back of house management / Artist Liaison

Dragon - Back of-house management / Artist Liaison

The Jordan Luck Band - Back of house management / Artist Liaison Sellar - Back of-house management / Artist Liaison

Hello Sailor - Back of house management / Artist Liaison

2023 Corporate Operations Manager

2024 Corporate and VIP Operations Manager

Live Nation 2019 - Current

Crowded House QT - Back of house management / Artist Liaison

Crowded House - Site Operations

Reb Fountain - Back of-house management / Artist Liaison

Jack Johnson - Event Manager

Rhythm & Vines 2021 - Current

VIP Operations Manager

Endeavour Live 2022 - Current

Golden Run Tour - VIP Operations Manager

Groove Armada - Event Manager & VIP Operations

Fatboy Slim Tour 2023 - Event Manager & VIP Operations

Multi Events 2022 - Current

Snow Machine - VIP Manager

Snoop Dog - VIP Bar Manager

First We Eat - VIP Bar Manager

Ice Cube - VIP Bar Manager

Nest Fest – Bar Operations Manager

Riccarton Races – Bar Operations

Addington Races – Bar Operations

Le Currents Taupo – VIP Bar Operations

• Identified process improvement opportunities by analyzing existing processes and developing new solutions.
• Monitored performance of processes to ensure they are meeting the established standards and goals.
• Collaborated with stakeholders across the organization to identify potential process improvements.
• Provided guidance on identifying process issues and implementing corrective actions.
• Coordinated resources for process improvement initiatives including personnel, equipment, materials.
• Facilitated cross-functional meetings to discuss current process status and future objectives.
• Conducted research on best practices in order to develop innovative solutions for process optimization.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided on-the-job training to ensure proper understanding of operational tasks and processes.

• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Distributed food to service staff for prompt delivery to customers.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Coached staff on strategies to enhance performance and improve customer relations.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Inspected dining and serving areas for cleanliness and proper setup.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Maintained detailed records of sales transactions and daily shift reports.
• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Implemented effective marketing campaigns to increase revenue and improve brand awareness.
• Created new menu items based on customer feedback and industry trends.
• Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
• Assisted with kitchen preparation during peak times as needed.
• Performed regular maintenance checks on equipment to ensure proper functioning.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Established policies for cash handling procedures to maximize security measures.
• Adhered to all health department regulations regarding food storage and preparation.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

• Developed and implemented recruiting strategies for sourcing and attracting top talent.
• Conducted initial phone screens with potential candidates to assess their qualifications.
• Scheduled interviews, coordinated travel arrangements, and managed onboarding paperwork for new hires.
• Developed job postings, reviewed resumes, and conducted reference checks on applicants.
• Assisted in the development of recruitment marketing plans to attract passive candidates.
• Managed online applicant tracking system database; tracked progress of applications through the hiring process.
• Collaborated with hiring managers to identify staffing needs and develop job descriptions.
• Identified creative ways to source qualified candidates using social media platforms such as LinkedIn and Twitter.
• Provided excellent customer service experience to internal clients by responding quickly to requests for information or assistance.
• Built relationships with local colleges and universities, professional organizations, staffing agencies, diversity partners in order to build a pipeline of diverse talent for current and future openings.
• Attended career fairs, conferences and other events related to recruitment efforts in order to network with potential candidates.
• Negotiated offers including salary packages, relocation expenses with selected candidates based on company policies and procedures.
• Provided guidance on HR policies and procedures during the onboarding process; coached new hires regarding expectations of role and responsibilities within the organization.
• Maintained accurate records of all recruitment activities in Applicant Tracking System.
• Analyzed past recruiting metrics such as time-to-fill rate and cost-per-hire in order to improve efficiency of recruitment processes over time.
• Facilitated effective communication between recruiters, hiring managers, candidates throughout the selection process ensuring a positive candidate experience.
• Organized orientations for newly hired employees by providing an overview of company's culture and values as well as benefits package offered by organization.
• Administered employee benefit plans.
• Addressed harassment allegations, work complaints or other employee concerns.
• Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
• Conferred with management to develop or implement personnel policies or procedures.
• Developed and Installed and configured software, systems, HRIS via SAP Successfactors company wide.

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Created detailed reports on the performance of individual departments within operations.
• Coordinated event logistics, including venue selection, catering, and audio and visual setup.
• Developed detailed timelines for events to ensure deadlines were met.
• Managed event budgets and tracked expenses to ensure compliance with organizational guidelines.
• Created promotional materials such as flyers, banners, and other advertising collateral.
• Assisted in the development of event content, topics and speakers.
• Monitored progress throughout the planning process to ensure all tasks were completed on time.
• Collaborated with vendors to secure necessary supplies and services for events.
• Developed and implemented marketing plans for new products.
• Analyzed market trends to identify potential opportunities for growth.
• Conducted customer research to gain insights into consumer behavior.

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Ensured compliance with health, safety and sanitation standards.
• Maintained accurate inventories of food, supplies and equipment.
• Monitored daily operations to ensure adherence to established policies and procedures.
• Scheduled staff shifts and monitored labor costs.
• Recruited, trained and supervised staff members.
• Developed marketing strategies to promote restaurant services.
• Resolved customer complaints in a professional manner.
• Established cash control systems for register transactions.
• Analyzed financial statements and prepared budgets for the restaurant.