Frena Pateliya
Auckland,AUK
Summary
Dynamic Employment Consultant with extensive experience at Workwise Employment Agency, specializing in relationship management and labor market analysis. Proven success in strategic management, driving client outcomes, and building strong employer partnerships. Recognized for exceptional communication skills and a goal-oriented approach that consistently meets organizational KPIs. Committed to leveraging expertise to enhance client satisfaction and contribute to workforce development initiatives.
Overview
11
11
years of professional experience
Work History
Employment Consultant
Workwise Employment Agency
Auckland
04.2022 - Current
- Meet and greet client and/or family to understand their requirement of employment
- Help to overcome any pre-employment hurdles like transportation, upskilling, CV and cover letter prep etc
- Refer to right organisation for more support
- Build relationship with potential employers
- Support with interview preparation
- Provide post placement support
- Meet monthly KPI requirement for company
Assistant Manager and Checkout Supervisor
Countdown Orewa and Countdown Auckland Metro
03.2016 - 03.2022
- Recognized for enhancing team collaboration and achieving managerial role.
- Recognized with Employee of the Month award two times.
- Received accolade for outstanding performance as Checkout Operator in 2017 and 2019.
- Directed team activities by organizing and managing daily workload.
- Resolved employee concerns efficiently to maintain a positive work environment.
- Addressed intricate customer concerns promptly.
- Managed recruitment and training processes for employees.
- Facilitated employee promotion and exit processes.
- Supervised checkout clerks to maintain efficient operations.
- Resolved transaction discrepancies with efficiency.
- Ensuring customer satisfaction.
Manager
Pita Pit
Auckland
02.2014 - 03.2016
- Ensure store meets standards including operations
- Food safety and health safety
- Lead the team through effective communication
- Staff recruitment, training, roster and staff management
- Daily cash-ups, banking and expenditure records
- Ensure daily and weekly stock taken for ordering
- Implementing marketing plans
Education
Diploma - Applied Business
Whitireia Community Polytechnic
02.2010
Skills
- Communications
- Strong Relationship Management
- Establish and build relationships with employers and clients
- Labor market intelligence
- Good understanding of employment legislation
- Goal-Oriented
- Market Analysis
- Project Management
- Industry Management
- Change Management
- Strategic Management
- Full Driver's License
References
- Robert Williams, Team Leader, Workwise, Robert.williams@workcounts.co.nz, 027 702 6376
- Anuradha Karkhanis, Customer Service Manager, Countdown Supermarket, storemanager.greenlane@countdown.co.nz, 021 186 8367
Timeline
Employment Consultant
Workwise Employment Agency
04.2022 - Current
Assistant Manager and Checkout Supervisor
Countdown Orewa and Countdown Auckland Metro
03.2016 - 03.2022
Manager
Pita Pit
02.2014 - 03.2016
Diploma - Applied Business
Whitireia Community Polytechnic
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