FRENNIE MAYORGA

I hold a Bachelor's degree in Commerce with a focus on Management, Strategy and Entrepreneurship, as well as Human Resource Management. Currently, I am employed as a Business Lending Specialist at ANZ. Throughout my career, I have consistently demonstrated high quality work and motivation, successfully cultivating relationships, managing client inquiries, and exceeding expectations with a commitment to excellence. I have also been recognized as one of the 2022 Annual Stars for the work I have done with the Broker Handover team

In addition to my finance background, I serve as a part-time badminton coach and mentor at the Badminton Academy, where I excel in handling time-sensitive tasks. I am dedicated to delivering unparalleled service and fostering collaborative team environments by leveraging my accumulated expertise.

Furthermore, my engagement but not limited to, the sports and Filipino community enriches my ability to enhance client profiles and expand networks effectively.

ANZ Annual Stars Awardee Yr. 2022

MBIE Service Consultant of the Year 2017

Badminton Canterbury Representative since 2018

• Ability to maintain emotional control and navigate social situations adeptly, honed through extensive experience in a both face to face and contact centre dealing with emotionally charged or challenging client interactions.
• Proficiency in ANZ systems including SDP, SDA, Systematics, and Salesforce, LA and Bizcat
• Fluency in English and Tagalog, with basic conversational skills in Japanese, and ongoing part-time Mandarin Chinese language learning.
• Conducting branch presentations on successful strategies for referring life insurance leads to Cigna and the associated benefits.
• Active contribution to team quality, recognized by the team winning the MBIE Star Awards Top Quality team for four straight months in 2017
• Active involvement in the Filipino Community, collaborating with the Migrant Team to better serve migrant customers.
• Demonstrated dedication to teamwork through actively volunteering for Business Development outside of work hours, including delivering Home Loan and Online Banking safety presentations to large companies such as St. George's Hospital and Fulton Hogan.
• Comfortable working both independently and as a team member.
• Demonstrated ability to resolve client issues patiently and persistently by leveraging internal and external resources.

• Heeyeon Kang, Northlands Assistant Branch Manager, ANZ, 021 618 560
• Tracy Wu, Upper Riccarton, Branch Maanager, ANZ 021 821 885

• Volleyball - I was member of Canterbury Volleyball Association under Pioneer Club
• Badminton - represents Canterbury in regional competitions
• Badminton Coaching and mentoring
• Learning Mandarin (Chinese) - I am currently studying part time to learn basic conversational Mandarin that I can hopefully use both in my day to day living and work customer conversations