Freya Ella Morgan-Stockdale
Summary
Calm, reliable, and quick-thinking professional with experience in high-pressure environments, including leadership in animal welfare. Skilled in managing difficult and volatile situations with empathy and professionalism. Proven ability to manage many on going tasks in a fast paced, ever changing environment, while responding clearly and accurately. Highly dependable, with a strong respect for protocol and procedures, and committed to supporting community safety through effective communication and public service.
Overview
7
7
years of professional experience
Work History
Team Leader - Full-time
Dogwatch Sanctuary Trust
06.2023 - Current
- Showed leadership and initiative by taking over key responsibilities, including attending a Companion Animal Conference
- Creating and implementing behaviour modification and training plans for individual dogs, alongside behaviour consultants
- Creating and keeping positive relationships with vets, donors, other rescues, local pounds, fosters and adopters
- Assessing pound dogs and private surrenders, ensuring they fit intake criteria
- Creating procedures
- Dealing with complaints
- Experienced in managing challenging situations with empathy and professionalism, including interactions with difficult or distressed individuals
- Leading and supervising a team of staff members, providing guidance and support
- Head the training of new staff
- Acted in the manager role when needed, multiple times for up to 2 months.
- Providing training support sessions for fosters and adopters
- Overseeing staff are completing their duties correctly
Shelter Assistant - Full-time
Dogwatch Sanctuary Trust
04.2022 - 06.2023
- Responsible for day to day handling of dogs, including administering medications, vet visits and walking
- Managed dog adoption processes, including overseeing decisions and procedures
- Mentored volunteers to ensure effective contribution and development
- Performed various administrative duties to support daily operations
- Following training programs for individual dogs created by other staff
- Socialization of dogs with other dogs
- Property checks to ensure dogs will be safely contained after adoption
- Working with behavioural dogs and dogs who show signs of aggression
Casual Shelter Assistant - Casual basis
Dogwatch Sanctuary Trust
12.2021 - 04.2022
- Filled in for other shelter assistants when needed. This included, managing volunteers, managing appointments, general admin
Sales Assistant - Full-time
Pet Central
08.2021 - 03.2022
- Provided excellent customer service and support, contributing to a positive shopping experience for pet owners
- Assisted with inventory management and store organization
- Cash and Eftpos sales
- Knowledge of pet products gained
- Learned sales skills
- Guiding new staff
Environmental Support - Casual basis
Seedlings Early Learning Centre
12.2018 - 12.2019
- Laundry and general cleaning duties
- Food preparation
- Monitored children during mealtimes
Education
NCEA Level 3 -
Cashmere High School
01.2019
Veterinary Nurse Assistant - undefined
Ara Institute of Canterbury
01.2021
Skills
- Strong work initiative with a consistently positive and relaxed attitude Able to work independently and amongst diverse team settings
- Excellent customer service
- Outstanding time management
- Attention to detail
- Problem-solving
- Staff training
- People management
- Documentation and reporting
- Leading team meetings
Hobbies and Interests
My interests include learning about dog behaviour, indoor bouldering, running, hiking and fostering dogs. Most of the time you will find me out walking and training my dog. I also enjoy road trips to get away, relax and explore.
Timeline
Team Leader - Full-time
Dogwatch Sanctuary Trust
06.2023 - Current
Shelter Assistant - Full-time
Dogwatch Sanctuary Trust
04.2022 - 06.2023
Casual Shelter Assistant - Casual basis
Dogwatch Sanctuary Trust
12.2021 - 04.2022
Sales Assistant - Full-time
Pet Central
08.2021 - 03.2022
Environmental Support - Casual basis
Seedlings Early Learning Centre
12.2018 - 12.2019
Veterinary Nurse Assistant - undefined
Ara Institute of Canterbury
NCEA Level 3 -
Cashmere High School
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