Freya Triggs
Queenstown,OTA
Summary
Motivated individual with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable customer experiences. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively. Proven track record in enhancing customer experiences and sales at Flame Bar and Grill, showcasing exceptional customer service and strong problem-solving abilities. Excelled in fast-paced environments and working under pressure as demonstrated in previous administrative customer facing roles in the UK. Keen to apply previous experience working within the tourism industry in Australia, to a role in the dynamic and exciting area of Queenstown.
Overview
6
6
years of professional experience
Work History
Server
Flame Bar and Grill
2024.04 - Current
- Building positive connections with all customers through effective engagement, whilst maintaining professionalism.
- Consistently utilising upselling opportunities to maximise sales- I won the Flame Server's monthly incentive for June 2024.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills and resolve customer concerns/complaints.
Customer Experience Coordinator
Yorkshire Housing
2023.01 - 2023.10
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Clinic Administrator
Swift Referrals Emergency Veterinary Hospital
2020.08 - 2023.01
- Facilitated smooth daily operations by answering incoming calls (80+ per day), directing inquiries, and communicating between veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Lead Clinician
Excel Health
2020.01 - 2021.08
- Facilitated smooth operations at airport based testing site (200+pax per day), coordinating logistics such as supply management and waste disposal.
- Streamlined documentation processes, ensuring timely completion of progress notes and reports.
- Championed professional ethics within clinical team by modelling ethical decision-making behaviours and maintaining confidentiality at all times.
- Increased patient satisfaction by addressing concerns promptly and providing clear communication about testing procedures.
Sales Associate
Gilligans Hotel and Resort
2018.11 - 2019.04
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Championed sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
Education
Bachelor of Arts - International Relations
Leeds Beckett University
Leeds07.2023
Skills
- Exceptional customer service
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Ability to work in fast paced environments and adapt to changing circumstances
- Knowledgeable about local attractions and amenities
Hobbies and Interests
I enjoy keeping active and exploring the local area, after falling in love with stunning Queenstown. Prior to arriving in New Zealand, I spent 5 months travelling South-East Asia, across 8 countries and experiencing lots of amazing things including Orangutan rehabilitation in Borneo and a 4 day sailing expedition in the Philippines. In the UK I was a volunteer citizens advocate for a Leeds based charity (Advonet). I volunteered with this charity in my spare time alongside my university studies, advocating for individuals with disabilities to ensure they felt they had a voice in society.I was also a volunteer at an emergency food relief centre, where I delivered food parcels to families across Leeds during the COVID pandemic.
Timeline
Server
Flame Bar and Grill
2024.04 - Current
Customer Experience Coordinator
Yorkshire Housing
2023.01 - 2023.10
Clinic Administrator
Swift Referrals Emergency Veterinary Hospital
2020.08 - 2023.01
Lead Clinician
Excel Health
2020.01 - 2021.08
Sales Associate
Gilligans Hotel and Resort
2018.11 - 2019.04
Bachelor of Arts - International Relations
Leeds Beckett University
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