Hands-on Restaurant Operations Leader with over 10 years of experience in managing back of house and front of house teams. Enhanced customer service and food quality through effective leadership and adherence to food safety policies. Seeking opportunities that provide challenges to apply expertise and further develop skills.
Overview
11
11
years of professional experience
Work History
Assistant Outlet Manager
Hann Philippines Inc ( Swissotel Clark Philippines)
Clarkfield
09.2025 - 03.2026
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
Supervised team members to complete outlet tasks on time, adhering to instructions and departmental standards.
Cultivated relationships with guests and regular patrons by remembering names and preferences to deliver personalized service.
Resolved guest complaints and comments tactfully, ensuring a positive experience.
Handle all administration work pertaining to cashier/bar operation requirements and company's policies.
F&B Attendant / Supervisor (Promoted)
Hann Philippines Incorporated
12.2021 - 06.2024
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Train, and supervise food and beverage service staff
Ensured restaurant was well-prepared, clean, and staff were well-groomed to enhance guest experience.
Inspect dining and serving areas to ensure cleanliness and proper setup
Greeted guests and seated them promptly to optimize dining experience.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Briefed all staff on important matters and recognized their hard work.
All logbooks such as reservation, cashier, leaders, special of the day have been checked
F&B Attendant / Team Leader
Donggwang Clark Corporation
07.2019 - 12.2022
All bar Mise en place is well arranged
Conducted inventory checks for bar supplies
Ensuring casino patrons are all overseen and served
Ensuring all patrons order are correct and delivered in time.
Banquet / Executive Lounge Attendant
LGS Manpower Services (Marriott Clark)
09.2017 - 06.2018
To ensure all setups is all sets
Managed all operating equipment including cutleries, plates, glasses, table napkins, tables, chairs, tablecloths, pens, coffee maker, and venue setup for ongoing and upcoming events.
Delivered banquet service by clearing tables, resetting for new guests, and providing family-style service with expertise in Russian, Lauriat, and American service styles.
Handling weddings, prom nights, birthdays, conferences, and meetings
Hosted all the executive floor guests in their breakfast and snacks
Prepared breakfast buffet mise en place, ensuring plates, cutleries, glasses, and beverages were replenished, coffee machine functioned properly, and dining and meeting areas remained neat and tidy.
F&B Attendant
Quest Hotel & Conference Center Clark (Pioneer)
05.2016 - 12.2017
Ensured restaurant setup, organization, cleanliness, and mise en place to enhance guest experience.
Verified buffet food completeness and accurate food tagging for guest satisfaction and safety.
Ensuring all the necessary operating equipment such as coffee machines is clean and working properly
Arranged all tables in the dining area to ensure an inviting atmosphere for guests.
Activated necessary lighting to cultivate a welcoming atmosphere for guests.
Service Crew / Waiter
Korea House Restaurant
01.2015 - 12.2015
Prepared and packaged to-go orders for customers, ensuring accuracy and quality.
Ensuring the satisfaction of all guests
Inspected dining and serving areas for cleanliness and setup, maintaining high standards for guest experience
Provide guests with menus
Presented menus to guests upon arrival, enhancing their dining experience.
Performed thorough cleaning of the restaurant at closing time to maintain hygiene standards.
Butler
Quest Hotel and Conference center Clark (ASEAN)
Assisted in preparing and serving food and beverages to enhance guest experience
Inspected restrooms for cleanliness and ensured availability of supplies, maintaining hygiene standards
Inspected dining and serving areas for cleanliness and proper setup to create a welcoming environment
Organized Breakfast, Lunch, and Dinner services in a timely manner.
Education
B.S Criminology (undergraduate) -
Angeles University Foundation
Angeles City
Secondary -
San Roque High School
Skills
Fine Dining Management
Event Coordination
Conference
High-Volume Service
Beverage Service
POS systems
Supervisory management
Staff training
Awardscertificates
Nominated as heartist champion Rank and file category on June 2022
Promoted as Food and Beverage Supervisor at Swissotel Clark on 21 March 2023
Nominated as heartist champion Supervisory category on June 2023 and be chosen as heartist champion for Supervisory
Awarded for Supervisory of the year 2023
Certificatestrainings
CAA BASIC MILITARY TRAINING CLASS 42 - 10 Graduate)70thInfantryBattalion71D,PA
FOOD AND BEVERAGE HANDLING November 22, 2010 - December 3, 2010
The Next Frontier - Clark Development Corporation Pre-Opening Food and Beverage Training
Culinary Arts & Kitchen Knowledge,Food and Beverage Service Skills,Wines and Beverage Knowledge Fr. June 21-July 31,2016
Philippine Red Cross, Standard first Aid and BLS-CPR with AED Training on Sept. 15,2023
Timeline
Assistant Outlet Manager
Hann Philippines Inc ( Swissotel Clark Philippines)