Fuaifale Tyrell
Hamilton,New Zealand
Summary
Reliable and motivated professional with strong leadership experience, currently leading a small team in a fast-paced dispatch environment. Proven ability to manage daily operations, meet targets, and deliver excellent customer service - building on similar responsibilities held in a previous leadership role at APL. Skilled problem-solver with a keen eye for detail and a proactive approach to challenges. Excellent verbal and written communication skills, a quick learner who thrives under pressure, and confident in multitasking. Honest, trustworthy, and dependable, with the ability to work both independently and as part of a team. Holds a current First Aid Certificate.
Overview
6
6
years of professional experience
Work History
Warehouse dispatch team leader
Soudal NZ
Hamilton, New Zealand
03.2025 - Current
- Lead and motivate a team to consistently meet and exceed daily sales or service targets, ensuring alignment with company goals.
- Track and tally individual and team performance metrics daily to drive accountability and continuous improvement.
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
- Handle a range of customer interactions-both positive and challenging-with professionalism, empathy, and efficiency.
- Create a positive, high-performance work environment through clear communication, support, and recognition of team achievements.
Detailer / Dispatcher
Architectural Profiles Ltd (APL)
Hamilton, New Zealand
10.2020 - 02.2024
- Coordinated and processed orders for production and dispatch teams.
- Communicated with supervisors and customers to manage orders and resolve queries.
- Handled high volumes of work with strong attention to detail and accuracy.
- Managed internal distribution, daily routing, and general warehouse tasks.
- Compiled reports on production progress, inventory, and scheduling issues.
- Trained new staff and maintained accurate data entry and dispatch records.
- Met deadlines in a fast-paced environment while ensuring Health & Safety compliance.
Team Member (Part-time)
Chipmunks Playland & Café
Hamilton, New Zealand
03.2020 - 10.2020
- Greeted and assisted customers
- Providing excellent customer service
- Followed directions from supervisor - managing projects with precision
- Involved with kids and after school programmes
- Maintained a clean and welcoming store environment
Education
NCEA Level 1, 2, 3 -
Hamilton Girls High School
Hamilton, New ZealandSkills
- Verbal and written communication
- Computer proficiency
- Reliability and punctuality
- Adaptability and flexibility
- Eagerness to learn
- Positive attitude
- Health and safety awareness
- First aid certification
- Warehouse operations
- Team leadership
- Customer satisfaction
- Order management
- Employee training
- Detail orientation
- Time management
Languages
Samoan
Professional
References
References available upon request.
Timeline
Warehouse dispatch team leader
Soudal NZ
03.2025 - Current
Detailer / Dispatcher
Architectural Profiles Ltd (APL)
10.2020 - 02.2024
Team Member (Part-time)
Chipmunks Playland & Café
03.2020 - 10.2020
NCEA Level 1, 2, 3 -
Hamilton Girls High School