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Furqan Lone
Mount Roskill,New Zealand
Summary
Dedicated and experienced Field Service Engineer with extensive knowledge of engineering principles, theories, specifications and standards. Proven track record of handling complex
projects under budget and schedule. Experienced in the total management of critical healthcare technologies providing solutions to deliver high quality patient care. Actively performs maintenance, inspections and repairs on various medical devices vital in health
care.
Organized Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Trainer and a mentor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Leica Biosystems
06.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
- Led team of 3 members while providing exceptional customer service.
- Set up and calibrated machinery to meet specific production requirements.
- Repaired and calibrated systems and equipment post-installation.
- Investigated and troubleshot product service issues weekly.
- Monitored work performance and quality to maintain standards.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Installed and repair equipments on clients' premises.
Field Service Engineer
Draeger Medical
10.2018 - 06.2020
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Repaired and calibrated systems and equipment post-installation.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
Clinical Engineering Technician
Auckland District Health Board
06.2017 - 10.2018
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
Education
Masters in Medical Devices And Technologies
University of Auckland
Bachelor of Technology - Biomedical Engineering
SRM University
Skills
- P > Customer service management
- P > Testing and calibration
- P > Technical Support
- P > Equipment installation and repair
- P > Performance testing
- P > Project Management
- P > Coordinating projects
- Work Order Management
- Safety Planning
Accomplishments
- Supervised team of 3 staff members.
- Documented and resolved issues which led to positive results.
- Collaborated with team of 3 in the major site installations.
Software
SAP
Certification
Electrical Appliance Service Person
Timeline
Electrical Appliance Service Person
10-2023
Field Service Engineer
Leica Biosystems
06.2020 - Current
Field Service Engineer
Draeger Medical
10.2018 - 06.2020
Clinical Engineering Technician
Auckland District Health Board
06.2017 - 10.2018
Masters in Medical Devices And Technologies
University of Auckland
Bachelor of Technology - Biomedical Engineering
SRM University
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