Furqan Lone
Mount Roskill,New Zealand
Summary
Adept Field Service Engineer currently an acting supervisor / team lead with a proven track record at Leica Biosystems, specializing in equipment installation and repair, and excelling in service team leadership. Demonstrated expertise in enhancing operational efficiency and fostering robust customer relations. Skillfully managed inventory and led project coordination, ensuring top-notch service delivery and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Leica Biosystems
06.2020 - Current
- Developed robust customer relations via positive mindset and responsive communication.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
- Leading a team of 3 members to consistently deliver exceptional customer service.
- Repaired and calibrated systems and equipment post-installation.
- Diagnosed root causes of recurring service issues and implemented timely solutions.
- Monitored work performance and quality to maintain standards.
- Actively managing inventory to enhance operational efficiency.
- Performed repairs on-site for clients.
Field Service Engineer
Draeger Medical
10.2018 - 06.2020
- Developed proficiency in critical care by managing patient monitoring systems, anesthetic machines, ventilators, and medical pendants.
- Specialized in configuring medical IT infrastructure.
- Maintained comprehensive onsite maintenance data records.
- Conducted operational demonstrations of machinery to clients.
- Repaired and calibrated systems and equipment post-installation.
- Executed installation, modification and upkeep of systems and equipment on location.
- Executed repairs to sustain operational efficiency.
Clinical Engineering Technician
Auckland District Health Board
06.2017 - 10.2018
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
Education
Masters in Engineering Studies - Masters in Medical Devices And Technologies
University of Auckland
Bachelor of Technology - Biomedical Engineering
SRM University
Skills
- Service Team Leadership
- Inventory Control / Stock management
- Testing and calibration
- Technical Support
- Equipment installation and repair
- Performance testing
- Project Management
- Coordinating projects
- Work Order Management
Accomplishments
- Supervised team of 3 staff members.
- Documented and resolved issues which led to positive results.
- Collaborated with team of 3 in the major site installations.
Certification
Electrical Appliance Service Person.
Certified engineer on Anesthesia and patient monitoring portfolio.
Certifications
10-2023
Software
Microsoft Office
Languages
English
Professional
Urdu
Professional
Hindi
Limited
Arabic
Limited
Timeline
Field Service Engineer
Leica Biosystems
06.2020 - Current
Field Service Engineer
Draeger Medical
10.2018 - 06.2020
Clinical Engineering Technician
Auckland District Health Board
06.2017 - 10.2018
Masters in Engineering Studies - Masters in Medical Devices And Technologies
University of Auckland
Bachelor of Technology - Biomedical Engineering
SRM University
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