Fusi Folau
Auckland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Lawnmower
Neighbours
06.2018 - 08.2018
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
- Improved lawn health by performing regular mowing, trimming, and edging tasks.
Toll Delivery Assistant
Toll
01.2017 - 06.2018
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
- Contributed to a safer work environment by adhering to safety protocols and reporting any concerns promptly.
Church Volunteer
Congregation
03.2017 - 12.2017
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Sourced and distributed food and supplies to those in need.
- Greeted guests with bulletins, directions, and friendly conversation.
- Taught Sunday school classes to impart values of faith.
- Prepared meals for church members and guests for funerals or special events.
- Organized weekly youth activities for increased church engagement.
Babysitter
Caregiver
01.2016 - 03.2017
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted children with homework assignments and special projects across different subjects.
Education
Kelston Girls' College
New Lynn, AUKSkills
- Package handling
- Professional Appearance
- Customer Service
- Attention to Detail
- Efficiency and Time Management
- Multitasking
- Strong Working Relationships
- Customer Relations
- Reliability and punctuality
- Cash Handling
Timeline
Lawnmower
Neighbours
06.2018 - 08.2018
Church Volunteer
Congregation
03.2017 - 12.2017
Toll Delivery Assistant
Toll
01.2017 - 06.2018
Babysitter
Caregiver
01.2016 - 03.2017
Kelston Girls' College
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