Summary
Overview
Work History
Education
Skills
Timeline
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Fusi Ha'apai Vaka'uta

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

4
4
years of professional experience

Work History

IT Technician

Tonga Power Limited
11.2018 - 01.2023
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and, other hardwares.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Administering website, ensuring its security, functionality, and user-friendliness.

Education

Diploma in Information Technology - Information Technology

Tupou Tetiary Institute
Tonga
09.2018

Skills

  • Device Installation
  • Application Installations
  • Network Maintenance
  • Remote Support
  • Hardware Installation
  • Technical Support
  • Troubleshooting IT Issues
  • Website Administration
  • Desktop Technical Support
  • Peripheral Repair
  • Help Desk Operations

Timeline

IT Technician

Tonga Power Limited
11.2018 - 01.2023

Diploma in Information Technology - Information Technology

Tupou Tetiary Institute

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Fusi Ha'apai Vaka'uta