Fusi Ha'apai Vaka'uta
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
Work History
IT Technician
Tonga Power Limited
Tonga
11.2018 - 01.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and, other hardwares.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Administering website, ensuring its security, functionality, and user-friendliness.
Education
Diploma in Information Technology - Information Technology
Tupou Tetiary Institute
Tonga09.2018
Skills
- Device Installation
- Application Installations
- Network Maintenance
- Remote Support
- Hardware Installation
- Technical Support
- Troubleshooting IT Issues
- Website Administration
- Desktop Technical Support
- Peripheral Repair
- Help Desk Operations
Timeline
IT Technician
Tonga Power Limited
11.2018 - 01.2023
Diploma in Information Technology - Information Technology
Tupou Tetiary Institute