Charles Mathew
Christchurch,CAN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
General Manager
Sara Creation Inc
India, Noida
04.2011 - Current
- Implemented ERP to improve efficiency, reduce costs and reduce wastage which resulted in YoY growth of approx 30% for next four years.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Teacher
St. Thomas School
India, Amla, Madhya Pradesh
07.2010 - 03.2011
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Supervised after school activities such as clubs or sports teams.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Human Resources Assistant
Sara Creation Inc
India, Noida
12.2008 - 06.2010
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optim
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Ensured compliance with applicable state laws.
- Monitored timekeeping records for accuracy and completeness.
- Provided guidance on accounting issues related to new business initiatives.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
Chargeback Analyst
Steria India Limited
India, Noida
12.2007 - 11.2008
- Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
- Researched and reviewed all aspects of the dispute process in order to determine root cause of the problem.
- Provided guidance on best practices related to chargeback processing procedures.
Education
High School Diploma -
St. George School
Delhi, India03-2004
Skills
- Financial Administration
- Workflow Planning
- Vendor Sourcing
- Business Development
- Operations Oversight
- Project Management
- Contract Negotiations
- Business Administration
- Process Automation
- Team Leadership
- Staff Management
- Leadership and team building
- Process Redesign
- Staff-Retention Programs
- Human Resources Leadership
- Strategic Planning
- Market Growth
- Employee Development
- Training and coaching
- Sound Judgment
- Problem Resolution
- Organizational Development
- Economic Analysis
- Risk Management
- Strategy
- Project Planning
- MRP and ERP systems
Timeline
General Manager
Sara Creation Inc
04.2011 - Current
Teacher
St. Thomas School
07.2010 - 03.2011
Human Resources Assistant
Sara Creation Inc
12.2008 - 06.2010
Chargeback Analyst
Steria India Limited
12.2007 - 11.2008
High School Diploma -
St. George School
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