Fynzee Thomsen
Hamilton,WKO
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented, and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Bed Bath & Beyond
11.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Fielded customer questions to share information about products, availability, and pricing.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Also worked at Bed Bath & Beyond in the past.
Optical Assistant
Specsavers
06.2022 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Pharmaceutical Technician
Unichem Pharmacy
05.2021 - 03.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
Sales Assistant
Postie
09.2020 - 05.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Phone Repair Technician
Omni Tech
08.2020 - 04.2021
- Assistant to a phone repair technician, helping with stock and keeping the booth clean.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Thames High School
Thames, NZ11.2020
Skills
- Display Building
- Visual Merchandising
- Complex Problem-Solving
- Processing Payments
- Customer Needs Assessment
- Cash Handling
- Customer Assistance
- Product Knowledge
- Inventory Management
- Attention to Detail
- Organization
- Reliable and Responsible
Hobbies
Art/Oil painting
Hunting
Horse Riding
Baking/Cooking
Hiking
Photography
referrences
Jim Andrews - Impact tutorial services LTD
Mobile: 027-570-2177 Home: 07-868-7760
Karina Pascoe - Postie Manager
Home: 07-867-9223
Sam Dowling - Manager Specsavers
Mobile: 021-259-3474
Sophie Hartley - Specsavers staff/co-worker
Mobile: 022-637-8715
Anthony Ling - Specsavers Director/co-owner
Mobile: 027-450-7685
Rhonda Saunders - Manager Bed Bath & Beyond
Mobile: 027-320-9189
Timeline
Sales Assistant
Bed Bath & Beyond
11.2023 - Current
Optical Assistant
Specsavers
06.2022 - Current
Pharmaceutical Technician
Unichem Pharmacy
05.2021 - 03.2022
Sales Assistant
Postie
09.2020 - 05.2021
Phone Repair Technician
Omni Tech
08.2020 - 04.2021
High School Diploma -
Thames High School
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