Gemma Houghton

• Operated milking equipment to ensure optimal milking efficiency and animal welfare.
• Monitored cow health and milk quality, implementing best practices for hygiene and safety.
• Collaborated with team members to improve workflow efficiency in milking processes.

• Greeted customers warmly and offered assistance.
• Kept work area clean, organized and free of clutter at all times.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Organized merchandise displays to promote higher levels of customer engagement.

• Greeted students and assisted them in getting ready for class
• Organized files and assisted with some administrative work
• Answered phones
• Casual substitute teacher- worked with students and assisted them
• Cleaned lobby and studios

• Trained other crew members, and provided orientation. Would assist new employees and help reinforce proper procedure on the floor
• Multitasked, handled cash and interacted with customers, while also providing services on the floor
• Trusted to change tills and would occasionally step into leadership roles when needed

Expected graduation November 2028