Gabriel Johnson
Wellington,2B Stanley Street, Berhampore
Summary
I've experienced all types of customer and staff issues which have helped me become a better leader and problem solver. I've helped past staff develop their bar skills and overall confidence when faced with an obstacle. I am confident when working both alone and in a team setting. I hope to be in the Tourism Industry so im eager to apply any skills to help me in future endeavors. Time management is a strength of mine as i always have a plan. I prefer to keep everything organized to make things easier for myself and others around me.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Duty Manager
Fork and Brewer
Te Aro, Wellington
05.2024 - Current
- Responsible service of alcohol.
- Handling cash from customers.
- Creating rapport with customers.
- Maintained a clean and organized workspace.
- Make sure the staff is working toward our shift goals.
- Manage both the Restaurant and Bar areas to create a workflow.
Dispatch
Havana Coffeeworks
Te Aro, Wellington
05.2024 - 06.2024
- Operate Machinery.
- Building a report with a new audience.
- Work with heavy items.
- Prepare coffee orders.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
Duty Manager
Fortune Favours
7 Leeds Street, Te Aro
09.2023 - 02.2024
- Making sure the 6 Host Responsibilities are being displayed by myself and other staff on shift.
- Delegate jobs to people to ensure a good customer experience
- Order and Receive goods as well as balancing tills at then end of the night.
- Dealing with customer and staff queries
- Helped with staff training on both bar and floor sections
Education
General Tourism
School of Tourism
Wellington, NZ07.2022
St. Peters Collage
Palmerston North, NZ12.2019
Wanganui High School
Whanganui, NZ12.2017
Skills
- Employee Development
- Customer Service
- Handling customer and staff issues
- Customer Communication
- Health and Safety Compliance
- Quality Assurance
- Adaptability and flexibility
- Goal-Oriented
Accomplishments
In 2018 my High-school Volleyball team won a title of becoming the first Girls team from Manawatu to enter Division 1. We went on the be 9th in New Zealand that year.
I was in U20s Volleyball Representatives team for 3 years.
Certification
I've received my Duty Managers Certificate as of the 26th of January 2024.
I've completed my liquor Controller Qualification in October 2022
Completed the Health and Safety Certificate in November 2023.
Timeline
Duty Manager
Fork and Brewer
05.2024 - Current
Dispatch
Havana Coffeeworks
05.2024 - 06.2024
Duty Manager
Fortune Favours
09.2023 - 02.2024
General Tourism
School of Tourism
St. Peters Collage
Wanganui High School
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