Gabriel Nito
Auckland
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record (3+ years) in managing reception/administrative duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Expert at customer-relationship management, communication and team-building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dance Instructor/Receptionist Administrator
Hit Dance Studio
03.2022 - Current
- Managing a bulk of administrative duties (payment processing, invoicing, class scheduling, customer communications, clinic maintenance/cleaning).
- Coordinated studio bookings and balanced event schedules to promote optimal productivity of studio spaces.
- Drove client retention - communicated with clientele in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Behaviour management of diverse crowds (25+ individuals at a time).
- Designed and delivered engaging dance curriculums for clientele that kept customers returning.
- Formulating business strategies to expand audience market, retain clientele, increase profits.
- Always displayed professional standards at the reception desk to impress visitors.
- Providing bright and unparalleled professional customer service to a wide range of student-clientele.
- Fostered a supportive learning environment by implementing positive reinforcement strategies and constructive feedback.
(Temp) Medical Data Entry Administrator
Endoscopy Auckland
11.2023 - 03.2024
- Heavy reliance on teamwork and constant inter/intra personal communication (verbal, email, call)
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Physical & digital diary keeping, patient scheduling (incl. customer calling, email, and text) to ensure all appointments adhered to strict time restrictions.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Demonstrated meticulous attention to detail by rigorously cross-referencing and updating patient files while managing appointments to ensure the utmost accuracy and currency of medical and contact information.
- Management of GP & specialist referrals (filing for, coordinating, liaising, verifying of).
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate, alphabetised databases.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
(Temp) Data & Payroll Administrator
Te Whatu Ora
06.2023 - 08.2023
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions and maintained accurate records of employee payroll information.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Cross-checking invoices, insurance guidelines and payments, as well as efficient bulk data-entry of customer & provider details.
- Heavy reliance on teamwork and constant inter/intra personal communication, including team meetings (verbal, email, call).
- Maintained employee confidence and protected payroll operations by keeping information confidential.
(Temp) Central Receptionist Administrator
Fonterra
04.2023 - 05.2023
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and logistics for optimal productivity.
- Managed and monitored visitor/contractor passes, and accurate assignment of company assets (car/EV fleet, credit cards, meeting rooms).
- Increased office security by updating visitor check-in procedures and protocols.
- Processed expense reports, ensuring timely reimbursement for employees.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance across a diverse range of clientele.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Heavy reliance on teamwork and constant inter/intra personal communication including team meetings (verbal, email, call).
(Temp) Medical Administrator
Mercy Ascot Hospital
02.2023 - 03.2023
- Accurate & exact proof-reading of operative reports.
- Most efficient at accurate entry and scanning of patient information, records, as well as up-to-date medical history and medications into novel EHR system.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices that ensured appropriate confidentiality at all times.
- Tracked and monitored requests for medical records release.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved accuracy in billing/invoices and insurance claims by regularly reviewing and updating patient information, cross-checking insurance eligibility, and following up on payments.
- Heavy reliance on teamwork and constant inter/intra personal communication (verbal, email, call).
- Physical & digital diary keeping, customer calls)
- Ordered medical and laboratory supplies and equipment.
- Assisted in training new staff on medical record processing and filing procedures.
(Temp) NIR Administrator
WDHB
08.2022 - 10.2022
- Produced/managed weekly reports for the entirety of the ADHB (~3000 patients weekly)
- Maintained up-to-date information in EHR software (NIR, Clinical Portal, HealthUI)
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each patient
- Devised and introduced initiatives and projects to maintain or improve team health and wellbeing
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist Administrator
Healing Touch Clinic
03.2022 - 07.2022
- Providing bright and professional customer service to a diverse range of patient-clientele.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Managing a bulk of administrative duties (payment processing, invoicing, scheduling, clinic maintenance/cleaning).
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Warehouse Logistics Assistance
Huffer
03.2021 - 07.2022
- High-pressure/volume data entry (processing 2000+ customer orders daily.
- High energy 'always-can-do' attitude.
- Familiarity with MYOB/EXO, DESPATCH, Spreadsheet programs.
- High degree of computer literacy.
- Quick/efficient problem solving.
- Regular workspace maintenance.
- High standard of presentation.
Learning Coach
Transfominds
08.2019 - 01.2021
- Curriculum development.
- Administrative Duties (customer retention, data entry, schedule organisation).
- Teaching and managing diverse & erratic crowds of 25+.
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
- Completed logs and updated student documents for institutional and personal recordkeeping.
- Guiding childhood/student development.
- Driving to/from premises as required
Education
Bachelor of Science - Psychology
University of Auckland
Auckland, NZFirst Year Biomed -
University of Auckland
Auckland, NZHigh School Diploma -
Sancta Maria College
Auckland, NZ11-2018
Skills
- Google Suite
- Microsoft Suite/Office365
- TrakCare
- Indici
- PatTrack
- HealthOne
- UKG Dimensions
- Citrix
- HealthLink
- MYOB
- Despatch
Skills
- Data entry (90+ WPM type-speed)
- Electronic Health Records (EHR)
- Patient scheduling proficiency
- Attention to detail oriented
- Counsellor Certified Conflict Resolution
- Quick adaptability to software and processes
- Insurance billing
- CRM
- KPI tracking
Certification
- Conflict Resolution
- Basic Life Support Certification (BLS)
- Occupational Health & Safety
- Privacy of Personal Health Information National Certification
- IPC Non-clinical
- Fire Training
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Korean
Professional Working
Japanese
Limited Working
Timeline
(Temp) Medical Data Entry Administrator
Endoscopy Auckland
11.2023 - 03.2024
(Temp) Data & Payroll Administrator
Te Whatu Ora
06.2023 - 08.2023
(Temp) Central Receptionist Administrator
Fonterra
04.2023 - 05.2023
(Temp) Medical Administrator
Mercy Ascot Hospital
02.2023 - 03.2023
(Temp) NIR Administrator
WDHB
08.2022 - 10.2022
Dance Instructor/Receptionist Administrator
Hit Dance Studio
03.2022 - Current
Receptionist Administrator
Healing Touch Clinic
03.2022 - 07.2022
Warehouse Logistics Assistance
Huffer
03.2021 - 07.2022
Learning Coach
Transfominds
08.2019 - 01.2021
Bachelor of Science - Psychology
University of Auckland
First Year Biomed -
University of Auckland
High School Diploma -
Sancta Maria College
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