Gabriella Masoe
Auckland,AUK
Summary
I am very hardworking and experienced with the desire to take on new challenges. I have a strong work ethic and I am able to adapt quickly in any situation. I aim to successfully use these skills and abilities to fulfill the admin role at your company. I also work well in groups and use my time very efficiently in order to get the job done. I am also very reliable with good communication and ensure that I bring a positive energy into the workspace.
Overview
4
4
years of professional experience
Work History
Senior Navigator/Mentor
AUT
Auckland
2020.12 - 2023.02
- Guided navigators and ensuring they were well prepared to facilitate sessions in the classroom
- Observed students during classroom and played activities to evaluate students' performance, behavior, social development, and physical health
- Helped mentees become self-reliant through coaching and counseling
- Supported highschool leavers decide what career paths they wanted to take whether it was studying or working
- Facilitated group and one-on-one meetings with mentees to ensure objectives were met.
Locations Manager
Creamerie Ltd
Auckland
2023.01 - 2023.01
- Assisted in organizing locations for filming and ensuring certain areas were blocked off
- Guided actors to their locations
- Ensured the set had all the materials needed for certain scenes
- Packed all cones and made sure the area was clean after the crew had wrapped up filming
- Assisted other teams on set when traveling to different locations.
Customer Service Agent
Inland Revenue
Auckland
2022.07 - 2022.12
- Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Tracked all incoming calls and emails from customers using appropriate software applications.
Customer Service Cashier
Bunnings Warehouse Ltd
Takanini , Auckland
2021.12 - 2022.07
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Cleaner
St Annes Parish
Auckland
2021.03 - 2022.02
- Vacuumed the entire church and out in the hallways
- Thoroughly dusted around the building and ceilings
- Ensured the windows were wiped fortnightly and the outside of the church was hosed down monthly
- Mopped and cleaned the bathrooms.
Administrator
IBS
Auckland
2019.01 - 2019.06
- Processed customers tax returns and advised of any outstanding taxes
- Advised customers of their tax codes and any finances they were entitled to
- Released Cost of living payments and any outstanding tax returns
- Processed and packed orders of plywood
- Organized files for different companies and entered data onto the appropriate software's
- Greeted visitors and directed patrons to appropriate locations or departments.
Education
Bachelor Of Arts (B.A.) In Arts Candidate -
Auckland University Of Technology
08.2024
Certificate Of Proficiency -
Auckland University Of Technology
02.2018
Skills
- Group and Individual Instruction
- Case Notes
- Activity Planning Skills
- Team-Building Exercises
- Effective Leadership
- Life Skills Development
Languages
Samoan, Intermediate
Volunteer Experience
03/01/21, 02/01/22, Cleaner, St Annes Parish, Auckland, Manurewa, Vacuumed the entire church and out in the hallways., Thoroughly dusted around the building and ceilings., Ensured the windows were wiped fortnightly and the outside of the church was hosed down monthly., Mopped and cleaned the bathrooms.
Timeline
Locations Manager
Creamerie Ltd
2023.01 - 2023.01
Customer Service Agent
Inland Revenue
2022.07 - 2022.12
Customer Service Cashier
Bunnings Warehouse Ltd
2021.12 - 2022.07
Cleaner
St Annes Parish
2021.03 - 2022.02
Senior Navigator/Mentor
AUT
2020.12 - 2023.02
Administrator
IBS
2019.01 - 2019.06
Bachelor Of Arts (B.A.) In Arts Candidate -
Auckland University Of Technology
Certificate Of Proficiency -
Auckland University Of Technology
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