Gabriella Rusbridge
Temuka,CAN
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and in fast-paced settings. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NPD
Geraldine, CAN, New Zealand
07.2022 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Established rapport with customers using active listening and interpersonal skills.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Confirmed stock levels and expiration dates of merchandise.
- Trained new cafe workers in sales, customer service and safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
2IC Deli Department
Fresh Choice
Geraldine, CAN, New Zealand
09.2018 - 07.2022
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in team settings, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Use of commercial meat slicer
- Coordinating with other staff in following food safety and hygiene procedures according to company policy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree -
Geraldine High School
Geraldine, NZ12.2021
Skills
- Confident in latest technology and computer systems
- Staff Training
- Report Creation
- Report Transcription
- Retail Sales Customer Service
- Active Listening
- Order Fulfillment
- Sales and Upselling
- Team Development
- POS Systems Expertise
- Time Management
Timeline
Customer Service Representative
NPD
07.2022 - Current
2IC Deli Department
Fresh Choice
09.2018 - 07.2022
No Degree -
Geraldine High School