Gabriella Zlatev
Palmerston North,West End
Summary
Experienced and self motivated customer service representative with 3+ years experience in a variety of customer service jobs. Problem solving and professionalism are key when it comes to communication with the public.
Overview
8
8
years of professional experience
Work History
Cake Maker Assistant
Private Home
09.2015 - 03.2017
- Helped bake, ice, and deliver cakes.
Babysitter - Part Time
Private Residence
03.2018 - 04.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
PAK'nSAVE
08.2019 - 04.2020
- Packed groceries accordingly and checked id for alcohol purchases.
- Answered queries from customers.
- Helped in Other Departments.
Factory Production Worker
Tasman
01.2021 - 12.2021
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Cashier
BP
02.2022 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Guest Service Representative
Hilton Hotel & Resorts
08.2022 - 06.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
CSA
PNCC
07.2023 - Current
- Connected with customers by listening to concerns and answering questions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
NCEA 1 & 2 - Legal Studies
Te Kura
12.2024
Skills
- Goal Oriented
- Patience and Tolerance
- Telephone Etiquette
- Written Communication
- Empathy and Compassion
- Customer Service Excellence
- Attention to Detail
- Data Entry Accuracy
- Customer Relationship Management (CRM)
Timeline
CSA
PNCC
07.2023 - Current
Guest Service Representative
Hilton Hotel & Resorts
08.2022 - 06.2023
Customer Service Cashier
BP
02.2022 - 08.2022
Factory Production Worker
Tasman
01.2021 - 12.2021
Customer Service Representative
PAK'nSAVE
08.2019 - 04.2020
Babysitter - Part Time
Private Residence
03.2018 - 04.2019
Cake Maker Assistant
Private Home
09.2015 - 03.2017
NCEA 1 & 2 - Legal Studies
Te Kura
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