Gabrielle Kemp
Glen Eden,Auckland
Summary
High-energy Store Manager bringing experience in sales. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
VEC LTD
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Vapo - Vec Limited
10.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Sales Representative
Vapo - Vec Limited
05.2023 - 10.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Administrator/Assistant Maintenance Manager
Campbell Plumbing & Gasfitting
06.2022 - 03.2023
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for a 30-person team.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Prepared transportation arrangements, itineraries and expense reports for roughly 25 executives.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Waitress
Clever 'N' Co
05.2021 - 06.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Waitress/Bartender/Hostess
The Olive Kitchen and Bar
11.2020 - 05.2021
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Office Assistant
Exeloo
07.2019 - 07.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
No Degree -
Epsom Girls Grammar School
Epsom, NZ08.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Outstanding communication skills
- Cash Management
- Shift Scheduling
- Goals and performance
- Staff Management
- Retail Sales Techniques
- Sales Coaching
References
- Cleaver 'n' Co, Jen Milks (General Manager), 027 615 1260, Jen@cleaverandconewlynn.co.nz
- Campbell Plumbing & Gasfitting, Hayley (General Manager), 027 275 7006, Accounts@campbellplumbing.co.nz
- Vapo, VEC LTD, Sean Cardif (Regional Manager), 027 317 0718, Sean@vapo.co.nz
- Vapo, VEC LTD, Janit Tilson (Training Support Manager), 0204290386, janittilson@gmail.com
Timeline
Store Manager
VEC LTD
02.2024 - Current
Assistant Store Manager
Vapo - Vec Limited
10.2023 - 02.2024
Sales Representative
Vapo - Vec Limited
05.2023 - 10.2023
Administrator/Assistant Maintenance Manager
Campbell Plumbing & Gasfitting
06.2022 - 03.2023
Waitress
Clever 'N' Co
05.2021 - 06.2022
Waitress/Bartender/Hostess
The Olive Kitchen and Bar
11.2020 - 05.2021
Office Assistant
Exeloo
07.2019 - 07.2019
No Degree -
Epsom Girls Grammar School
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