Gabrielle Lum
Auckland
Summary
I am a highly motivated individual, and I am currently working towards a Postgraduate Diploma of Psychotherapy through Auckland University of Technology. Prior to this, I have have graduated with a Bachelor of Arts degree, majoring in Psychology and a Bachelor of Communications, majoring in Public Relations. I believe that I am extremely professional, organised, diligent and responsible. I also possess articulate communication skills and strong attention to detail, with determination to grow professionally and personally. I am currently looking for opportunities that can further cultivate my passion for helping others through real life situations while allowing me to develop the skills needed to support others.
Overview
11
11
years of professional experience
Work History
Receptionist
DBN Group
03.2018 - Current
- Confirming appointments, communicating with clients, and regularly update client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive experiences and impressions.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for senior management team.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Managed multiple tasks and met time-sensitive deadlines
- Provided callers with address, directions, company website and related information
Student Volunteer
New Zealand Sex Workers’ Collective (NZPC)
07.2023 - 10.2023
- Boosted team morale and productivity by consistently providing support and encouragement to fellow volunteers.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Provided guidance to new volunteers, ensuring they felt welcomed, supported, and knowledgeable about their roles within the organization.
- Improved efficiency in task completion by implementing innovative problem-solving techniques when faced with obstacles.
- Showcased commitment to the organization''s mission through consistent attendance at meetings, involvement in decision-making processes, and willingness to take on additional responsibilities as needed.
- Showcased support and open-mindedness by actively listening and providing empathetic support during crisis situations.
- Participated in ongoing training opportunities to enhance crisis response skills and stay current on best practices.
- Developed rapport with repeat callers, fostering a sense of trust that encouraged open dialogue about their ongoing challenges.
- Demonstrated resilience when dealing with high-stress scenarios ensuring effective problem-solving while preserving emotional wellbeing.
- Fostered a positive work environment by being approachable, supportive, and open to feedback from fellow volunteers and supervisors alike.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Small Business Owner
Kenshō NZ
06.2021 - 02.2022
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Used business software packages to maintain files and administrative records.
- Tracked trends and suggested enhancements to both challenge and curated product offerings.
- Provided exceptional customer service to customers, increasing customer loyalty
- Outlined finances, goals, and daily operations in detailed business plans.
- Maintained up-to-date administrative records to monitor operational conditions.
Casual Retail Assistant
Lorna Jane
11.2021 - 01.2022
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Increased business sales utilizing brand knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Listened to customer needs and desires to identify and recommend optimal products.
Content Writer
Gourmet Plus
08.2019 - 01.2020
- Coordinated with subject matter experts for interviews and topic generation.
- Completed thorough research into assigned topics.
- Developed copy while maintaining brand voice and adhering to legal requirements.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
Social Media Manager
Auckland Bulldogs Club
06.2018 - 10.2018
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Devised strategies and roadmaps to support product vision and value to business.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Increased customer engagement through social media.
- Curated and segmented editorial content to increase engagement and channel growth.
Sales Assistant
Zara
10.2016 - 07.2018
- Supported loss prevention goals by monitoring shopper behavior.
- Fielded customer questions to share information about products, availability and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked independently with minimal supervision.
- Liaised between clients and support team to quickly resolve issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Restaurant Hostess
Nishiki
11.2015 - 08.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Restaurant Waitress
Gengy's Manukau
09.2013 - 04.2016
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
Bachelor of Arts - Psychology
Auckland University of Technology
Auckland, AUK11.2023
Bachelor of Communications - Public Relations
Auckland University of Technology
Auckland, AUK11.2019
High School Diploma -
Botany Downs Secondary College
Botany Downs, AUK12.2015
Skills
- Records Organization and Management
- Performance Assessment
- Sales Tracking
- Administrative Management
- Verbal and Written Communication
- Decision Making
- Customer Service Management
- Quality Assurance
- Budget Control
- Sales Promotion
- Customer Relations
- Deadline Management
Availability
I have flexible availability until February of each year due to University. My availability will often change with each semester, with term and semester holidays being my most available times of the year. However, I am open to working from 10 to 24 hours per week.
References
Kristina Chappell
DBN Group - Reception Manager
027 522 3396
Amy Chen
Zara - Sales Assistant / Visual Merchandiser
021 212 4538
Timeline
Student Volunteer
New Zealand Sex Workers’ Collective (NZPC)
07.2023 - 10.2023
Casual Retail Assistant
Lorna Jane
11.2021 - 01.2022
Small Business Owner
Kenshō NZ
06.2021 - 02.2022
Content Writer
Gourmet Plus
08.2019 - 01.2020
Social Media Manager
Auckland Bulldogs Club
06.2018 - 10.2018
Receptionist
DBN Group
03.2018 - Current
Sales Assistant
Zara
10.2016 - 07.2018
Restaurant Hostess
Nishiki
11.2015 - 08.2016
Restaurant Waitress
Gengy's Manukau
09.2013 - 04.2016
Bachelor of Arts - Psychology
Auckland University of Technology
Bachelor of Communications - Public Relations
Auckland University of Technology
High School Diploma -
Botany Downs Secondary College
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