Gagan Sharma
Auckland,AUK
Summary
Detail-oriented individual with exceptional communication skills. Strongly customer focused with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Real Estate Agent
Barfoot & Thompson Limited
10.2013 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Performed home evaluations and developed competitive market analysis for individual homes.
Customer Service Representative
Telecom New Zealand
02.2008 - 07.2013
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
Travel & Toursim
Self Employed
03.2002 - 07.2007
- Organized trips for individual, family and business travelers.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
BBA - Commerce
Punjab University
Chandigarh. (India)03.1997
Skills
- Excellent customer service skills
- Fluent verbal and written communication skills
- Advanced problem solving skills
- High level of adaptability
- Ability to work well under pressure
- Demonstrate empathy and understanding
- Positive 'can do' attitude
- Proactive approach towards work
- Ability to multi-task
- Good time management
- Adaptability
- Customer Satisfaction
References
References can be provided upon request.
Hobbies and Interests
- Watching and following Cricket.
- Enjoy long drives.
- Love pets.
- Enjoy cooking and BBQs with friends.
- Love watching documentaries.
Academichighlights
Bachelors Degree in Commerce, 03/01/97, Punjab University, India
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Interests
- Road Trips
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Gym Workouts
Timeline
Real Estate Agent
Barfoot & Thompson Limited
10.2013 - Current
Customer Service Representative
Telecom New Zealand
02.2008 - 07.2013
Travel & Toursim
Self Employed
03.2002 - 07.2007
BBA - Commerce
Punjab University
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