Gagan Singh
Auckland
Summary
Dynamic manager with a proven track record at Apna Spice & Grocery, excelling in customer service and effective team leadership. Enhanced customer satisfaction through conflict resolution and strategic decision-making, while boosting team performance by cross-training staff. Recognized for improving operational efficiency and maintaining budgetary controls to drive profitability.
Overview
8
8
years of professional experience
Work History
Manager
Apna Spice & Grocery
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Cashier
Apna Spice & Grocery Manurewa
01.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Manager
Crew Care Cleaning
01.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Cleaner
Crew Care Cleaning
01.2017 - 01.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
Education
High School Diploma -
Ormiston Senior College
Auckland01-2019
Skills
- Customer service
- Effective Team Leadership
- Prioritization and Time Management
- Strategic Decision-Making
- Staff training and development
- Sales management
- Conflict resolution
- Shift scheduling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Manager
Apna Spice & Grocery
01.2022 - Current
Cashier
Apna Spice & Grocery Manurewa
01.2021 - 01.2022
Manager
Crew Care Cleaning
01.2018 - 01.2020
Cleaner
Crew Care Cleaning
01.2017 - 01.2018
High School Diploma -
Ormiston Senior College
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