Summary
Overview
Work History
Education
Skills
Nationality
References
Timeline
Generic

GAGAN GILL

Auckland,AUK

Summary

Client-focused professional with over 5 years of experience in B2B and B2C account management, customer service, and operations coordination. Skilled in building strong client relationships, resolving escalations, and managing programs. Proven ability to retain and grow client accounts, streamline workflows, and support business operations. Proficient in CRM systems, reporting, and cross-functional team collaboration. Seeking a role to drive client satisfaction and business growth.

Overview

6
6
years of professional experience

Work History

Service & Tech Administrator

Fonefix Limited - Millennium Corporation
Mount Wellington, Auckland
06.2023 - Current
  • Primary liaison for B2B manufacturer accounts and customer inquiries, ensuring SLA adherence, and smooth operations.
  • Handled customer escalations, providing timely resolutions to maintain high client satisfaction.
  • Managed trade-in device programs and logistics, ensuring accurate inventory tracking and reporting.
  • Coordinated repair workflows and service escalations, improving turnaround time, and operational efficiency.
  • Prepared invoices and reports for manufacturers and clients, supporting account transparency.
  • Managed system configurations and updates for technical operations.
  • Implemented process improvements for data management systems.

Area Training & Sales Lead

Samsung Millennium Retail - Head Office
10.2022 - 05.2023
  • Supported B2B relationships with regional stores, providing training and operational guidance to achieve sales KPIs.
  • Conducted performance reviews and optimized service delivery, enhancing client satisfaction and repeat business.
  • Facilitated cross-functional communication between retail locations and corporate management.

Store Manager

Samsung Galaxy Store - Millennium Retail
11.2021 - 09.2022
  • Managed top-performing retail location with consistent sales growth and high NPS scores.
  • Oversaw trade-in device processing, stock control, and after-sales service, improving customer loyalty.
  • Built and maintained repeat client relationships, fostering long-term engagement.

Assistant Manager / Sales Specialist

Vodafone Retail
09.2019 - 10.2021
  • Resolved customer escalations and account-related issues, increasing retention.
  • Trained and managed sales teams, boosting client engagement and revenue.
  • Handled provisioning and technical coordination for broadband and mobile services.

Education

NZ Diploma in IT Level 7 - Support & Operations

Tasman International Academies
01.2017

Skills

  • Client relationship management (B2B and B2C)
  • Customer escalation handling and service recovery
  • Trade-in device management and logistics
  • Account reporting and KPI tracking
  • Sales Support & Upselling Strategies
  • Process improvement and workflow optimization
  • CRM and ERP systems
  • Training, coaching, and team leadership
  • Customer escalation
  • Data management
  • Team leadership

Nationality

  • Citizenship: New Zealand Citizen

References

Available upon request

Timeline

Service & Tech Administrator

Fonefix Limited - Millennium Corporation
06.2023 - Current

Area Training & Sales Lead

Samsung Millennium Retail - Head Office
10.2022 - 05.2023

Store Manager

Samsung Galaxy Store - Millennium Retail
11.2021 - 09.2022

Assistant Manager / Sales Specialist

Vodafone Retail
09.2019 - 10.2021

NZ Diploma in IT Level 7 - Support & Operations

Tasman International Academies

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GAGAN GILL