Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Gagandeep Kaur

Papatoetoe,Auckland

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Indo Spice World
Papatoetoe, Auckland
08.2025 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service

Smash Games
Handiaya, India
08.2024 - 01.2025
  • Coached employees on proper customer service techniques.
  • Developed and maintained exceptional customer service standards.
  • Updated customer information in the customer service database.
  • Greeted customers, took orders, and provided customer service.
  • Resolved customer service issues related to flight operations.

Customer Service Representative

Fun Square Mall
Sangrur, India
06.2023 - 08.2024
  • Provided exceptional customer service and resolved issues to ensure satisfaction.
  • Assisted customers with inquiries and maintained positive relationships.
  • Collaborated with team members to enhance customer service experiences during peak hours.
  • Trained new staff on customer service protocols and store procedures for consistency.

Education

General Nursing Midwifry -

National Institute of Nursing
Sangrur, India
01.2019

Class of 2014 -

Mata Gujri High School
Dhanula, India

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Employee training
  • Customer relationship management
  • Order tracking
  • Time management
  • Problem solving
  • Stock management

Hobbies

Reading books

Listening to music

References

References available upon request.

Timeline

Customer Service Representative

Indo Spice World
08.2025 - Current

Customer Service

Smash Games
08.2024 - 01.2025

Customer Service Representative

Fun Square Mall
06.2023 - 08.2024

General Nursing Midwifry -

National Institute of Nursing

Class of 2014 -

Mata Gujri High School
Gagandeep Kaur