Gagandeep Singh

Small & Medium Enterprises - Hub

• Manage a portfolio of new & existing small business customers, with the goal of enhancing customer satisfaction and credit risk profile.
• Be a trusted partner for clients by demonstrating an understanding of their business.
• Understand BNZ's specialist offering & refer customers as appropriate.
• Communicate effectively with all stakeholders including the customer & solicitor
• Maintain strong networking relationships with market advocates.
• Deliver high quality support for the business and service for clients by owning the quality of outcomes and deliverables within area of accountability and striving for excellence in all interactions and always acting according to the highest professional standards.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Home Lending, general Insurance, deposits, credit cards and transaction Accounts.
• Analyse home loan applications as per CCCFA guidelines while complying with the lending principles.
• Superior Customer service and product knowledge where I am responsible for working with clients to find solutions that best suit client needs and goals whilst building rapport with clients
• Pro-actively helping develop, evaluate and communicate a pricing strategy to deliver required growth, return, customer and shareholder metrics
• Communicate complex information and ideas to a wide audience in both written and verbal formats
• Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
• Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.

• Planning and managing product sales to an agreed market strategy, including developing and delivering customer sales budgets
• Handling queries from dealers, customers and service partners and providing support and developing a robust sales pipeline
• Maintaining, developing existing and new customers in coordination with team members, and through a consistent call cycle and prospecting for new business
• Attending customer and trade functions as required
• Develop sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc
• Analyse trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
• Hire, manage, and direct members of the company's marketing and sales teams.

• Manage large amounts of incoming calls
• Generate sales leads
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies.

• Responsible for contacting existing supporters and securing new supporters
• Identify and build relationships with potential donors
• Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships
• Acting as the main point of contact for most mainstream fundraising involving members of the public

• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls and meeting agreed targets
• Prospecting and identifying new leads and pitching to the clients
• Strategising & implementing ways to achieve sales targets as part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance
• Assist the Sales Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
• Conducted periodic surveys with customers and potential customers to increase quality.
• Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.