GAGANDEEP SINGH
Auckland,AUK
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Service Technician
Tahua group
Auckland
08.2024 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Collaborated with team members to troubleshoot technical problems effectively.
- Set up user profiles on local machines according to established standards.
- Maintained user accounts in Active Directory environments.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Franchise Partner
Dominos Pizza
Tokoroa & Te Rapa
08.2021 - 06.2024
- Oversaw technical and financial operations for two high-volume locations, ensuring seamless service delivery.
- Oversaw all technical and financial operations for two high-volume locations.
- Managed daily operations and staff scheduling across multiple store locations to optimize workforce efficiency.
- Implemented marketing strategies that enhanced local customer engagement and visibility.
IICT Technician & Store Network Support
Dominos Pizza
02.2018 - 08.2021
- Managed configuration and maintenance of store-level networks to ensure 100% uptime for online ordering and data systems.
- Led end-to-end hardware installation for New Store Openings (NSO) nationwide, including servers and networking equipment.
- Executed large-scale hardware and software refreshes for store networks, ensuring compliance with brand security standards.
- Primary technical contact for troubleshooting complex system failures and minimising operational downtime.
- Served as primary technical contact for troubleshooting complex system failures, reducing operational downtime.
- Installed new components and replaced defective parts to restore system functionality promptly.
Education
Diploma in Networking and Security Level 6 -
Newton College of Business and Technology
05.2017 - 01.2018
Diploma in Computing Level 5 - Computer Networking
Newton College of Business and Technology
02.2016 - 03.2017
Skills
- Technical support
- Network troubleshooting
- Troubleshooting and diagnosis
- Network configuration
- Hardware installation
- Software configuration
- Active Directory management
- System maintenance
- Customer service
Timeline
Service Technician
Tahua group
08.2024 - Current
Franchise Partner
Dominos Pizza
08.2021 - 06.2024
IICT Technician & Store Network Support
Dominos Pizza
02.2018 - 08.2021
Diploma in Networking and Security Level 6 -
Newton College of Business and Technology
05.2017 - 01.2018
Diploma in Computing Level 5 - Computer Networking
Newton College of Business and Technology
02.2016 - 03.2017