Gaganpreet Dhindsa
Christchurch,Canterbury
Summary
Committed public servant displays sound judgment under pressure. Dynamic customer service professional with a proven track record at MBIE, excelling in high-pressure environments. Skilled in focused listening and detail-oriented review, I enhanced client as well as stakeholder satisfaction through informed recommendations and effective issue resolution. My collaborative teamwork approach led to the development of best practices, ensuring compliance and privacy in all interactions.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
MBIE
11.2023 - Current
- Developed strong subject matter knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading positive feedback from clients as well as stakeholders.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Performance Coach
Rogers Communications
08.2018 - 08.2019
- Established clear benchmarks for performance and monitored individual and team progress
- Boosted performance of individual trainees by devising strategic personal training programs
- Developed strategies and adjusted to meet various tough situations
- Motivated trainees to become stronger, more vigilant and more effective through training habits
- Encouraged team to cultivate strong work ethic by demonstrating diligence, patience and respect for others
- Applied training techniques to improve performance both in competitive play
Loan Officer
Financial Services (Alampatty Investors Inc)
08.2015 - 08.2019
- Handling entire branch from valuation to cash management
- Maintained strict confidentiality of bank records and client information.
- Communication of appropriate course of action to clients in a professional manner
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Build customer confidence in the services offered by company
- Complete follow up calls on non responsive accounts
English Teacher
Govt Girls School
01.2013 - 07.2015
- Created lesson plans in line with state curriculum and school curriculum standards
- Attended 2 staff meetings each month and served on the Parent Teacher Committee for 3 years
- Created engaging and dynamic lessons with emphasis on improving students’ written and verbal communication skills
- Graded student work and kept careful records of grades
- Set up lesson materials, bulletin board displays and demonstrations
English Language Lecturer
Kalgidhar Degree College For Girls
04.2009 - 11.2010
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects
- Participated in language department and employee team meetings to discuss student performance and academic achievement
- Prepared and implemented lesson plans covering required course topics
- Led interesting and diverse group activities to engage students in course material
- Created tests and exams to reinforce student learning in English classical studies
- Employed visual and auditory approaches to make lessons more interesting and interactive for students
Education
Master of Arts - English
Punjabi University
Patiala, Punjab, INDIA2013
Skills
- Effective Listening
- Meticulous Attention To Detail
- Strong Relationship Management
- Proficient Problem Solving
- Customer Engagement Expertise
Timeline
Customer Service Representative
MBIE
11.2023 - Current
Performance Coach
Rogers Communications
08.2018 - 08.2019
Loan Officer
Financial Services (Alampatty Investors Inc)
08.2015 - 08.2019
English Teacher
Govt Girls School
01.2013 - 07.2015
English Language Lecturer
Kalgidhar Degree College For Girls
04.2009 - 11.2010
Master of Arts - English
Punjabi University
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