Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gaganpreet Kaur

Linwood / Christchurch,CAN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

HDFC Bank
06.2020 - 11.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Provided primary customer support to internal and external customers.

Teller

IIFL Finance
06.2018 - 03.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Cashier

Kotak Mahindra Bank
03.2017 - 02.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.

Education

MBA - Finance

Global Institute of Management
Amritsar
08.2014

Bachelor of Science - Mathematics And Accounts

Guru Nanak Dev University
Amritsar
07.2012

Skills

  • Customer services
  • Front desk Task
  • Payment Management
  • Account Management
  • Customer Transactions
  • Operational Efficiency
  • Administrative Support
  • Customer Relations

Additional Information

I am searching for job . I moved here recently and i am from India so at this time i will do any kind of job because i need to get some experience as well money for survival beside that I am good in customer services and cash handling as well front desk executive.

Timeline

Customer Service Executive

HDFC Bank
06.2020 - 11.2022

Teller

IIFL Finance
06.2018 - 03.2020

Cashier

Kotak Mahindra Bank
03.2017 - 02.2018

MBA - Finance

Global Institute of Management

Bachelor of Science - Mathematics And Accounts

Guru Nanak Dev University

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Gaganpreet Kaur