Gaia Grazi
Auckland,AUK
Summary
Enthusiastic server eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
Acting Manager
Taiko Japanese Restaurant & Bar
Auckland, Kingsland
02.2020 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Took care of drinks stock and orders
- Managed weekly roster for front of the house staff in a way to make everyone satisfied by finding a good balance between working hours and time off.
- Took care of the front of the house alone when the restaurant was severely short staffed keeping composure and professionalism with the customers even during very busy times.
Waitress
Portofino Restaurant
Auckland CBD, Auckland
10.2019 - 02.2020
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hotel Receptionist
RESIDENZA PALAZZO SALONI
Montalcino, Italy
08.2018 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Offered assistance and answered questions about places of interest, local restaurant, shops, town’s history, culture, etc
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Managed guests’ reservations through Booking.com, Airbnb, e-mail and phone call
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Kept accounts in balance and ran daily reports to verify totals
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
Kindergarten English Teacher
Scuola Materna G. Tempora
Bettolle, Italy
01.2016 - 06.2019
- Introduced kids between 3 and 6 years old to the use of basic English language
- Prepared easy and fun lessons using songs, games and drawings to ensure that children could understand, enjoy and eventually put into practice what they were learning
- Collaborated with other teachers to prepare end of the year recitals and other projects
Paid Internship
Università per Stranieri di Siena
Siena, Italy
04.2014 - 08.2014
- Provided assistance and help to Japanese exchange students with their Italian lessons and school work
- Accompanied Japanese exchange students on tours in Siena and Rome providing Italian to Japanese translation when needed
- Prepared Japanese exchange students for the CILS (Italian language proficiency exam) by providing weekly lessons and preparing mock exams to practice
Internship At Cortona’s Museum And Library
MAEC Museo dell'Accademia Etrusca e della città di Cortona
Cortona , Italy
06.2010 - 09.2010
- Assisted museum’s guests by answering questions about the exposed pieces, local history and culture
- Improved the library search system and archives through the use of Excel
Education
Bachelor’s Degree - Foreign Languages And Literatures
Università per Stranieri di Siena
Siena, ToscanaJapanese Language And Culture
京都産業大学 Kyoto Sangyo University
Kyoto, KyotoHigh School Diploma -
Liceo Classico e Artistico “Luca Signorelli”
Cortona, ToscanaSkills
- Organization
- Public relations
- Fluent in English and Japanese
- Scheduling
- Greeting and directing
- Social media management
- Scheduling and Coordinating
- Managing Reception
Timeline
Acting Manager
Taiko Japanese Restaurant & Bar
02.2020 - Current
Waitress
Portofino Restaurant
10.2019 - 02.2020
Hotel Receptionist
RESIDENZA PALAZZO SALONI
08.2018 - 09.2019
Kindergarten English Teacher
Scuola Materna G. Tempora
01.2016 - 06.2019
Paid Internship
Università per Stranieri di Siena
04.2014 - 08.2014
Internship At Cortona’s Museum And Library
MAEC Museo dell'Accademia Etrusca e della città di Cortona
06.2010 - 09.2010
Bachelor’s Degree - Foreign Languages And Literatures
Università per Stranieri di Siena
Japanese Language And Culture
京都産業大学 Kyoto Sangyo University
High School Diploma -
Liceo Classico e Artistico “Luca Signorelli”
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