Gail Alexander
Auckland
Summary
Dynamic Office Administrator and Receptionist with proven expertise in office management and administrative support at Pakuranga Counselling Centre. Excelled in time management and compassionate client interactions, enhancing operational efficiency and client satisfaction. Skilled in MS Office 365 and fostering positive team environments, significantly contributed to streamlined operations and staff training. Personable Office Administrator and Receptionist with 9 years of experience prioritising multiple tasks requiring prompt solutions. Talented in managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' and Manger requests promptly and effectively. Professional and welcoming in creating upbeat work environment.
Overview
17
17
years of professional experience
Work History
Office Administrator and Receptionist
Pakuranga Counselling Centre
10.2015 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered phones, routing calls, delivering messages to staff and greeting visitors in professional friendly manner.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and all administrative tasks to keep whole Centre running smoothly.
- Preparing and processing of payroll to facilitate prompt Counsellor payments.
- Expedited invoice processing by accurately reviewing vendor invoices, reconciling accounts payable, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing all 10 Counsellor schedules, Manager schedule and coordinating meetings for staff and Counsellors.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Minute taking at every staff meeting.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted is implementing new Database.
- Trained and supervised new employee's.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported transition of 2 new Centre Managers.
- Maintain all Vender Online booking and invoicing web based portals.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected Client payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in Excel spreadsheets.
Elim Christian Bookstore - Retail Sales
Elim Church
05.2007 - 09.2015
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Maintained visual merchandising standards throughout store to create engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Invoiced clients
Education
Certificate - NZ Certificate in Business Administration
Open Polytechnic of New Zealand
Lower Hutt, NZ2026
Diploma in Christian Studies - Christian Studies
Elim Leadership College of NZ
Howick12.2008
High School Certificate -
Howick College
Auckland, NZ12.1996
Skills
- Time Management
- Office Administration
- Administrative Support to the Manager
- Database entry
- File Organization
- Verbal Communication
- Document Management
- Leadership and supervision
- Payroll
- File Maintenance
- Schedule and calendar management
- Inbound and Outbound phone call handling
- Office Supply Management
- MS Office 365
Diamond Painting
I began Diamond Painting 2 years ago now. It is my favourite pastime to wind down from those stressful days.
I also have my own YouTube Channel and Instagram dedicated to this hobby.
Timeline
Office Administrator and Receptionist
Pakuranga Counselling Centre
10.2015 - Current
Elim Christian Bookstore - Retail Sales
Elim Church
05.2007 - 09.2015
Certificate - NZ Certificate in Business Administration
Open Polytechnic of New Zealand
Diploma in Christian Studies - Christian Studies
Elim Leadership College of NZ
High School Certificate -
Howick College
Similar Profiles
Tameika ThomasTameika Thomas
Counselling Intern at WAFIF Counselling CentreCounselling Intern at WAFIF Counselling Centre
Ana KISSAna KISS
Counsellor Intern ( Pre-Practicum, Practicum 1) at Acadia Counselling CentreCounsellor Intern ( Pre-Practicum, Practicum 1) at Acadia Counselling Centre
KAI KUEN FUKAI KUEN FU
Registered Nurse at Drug Counselling Service - Wong Yiu Lam CentreRegistered Nurse at Drug Counselling Service - Wong Yiu Lam Centre