Gail Curran
Matamata,WKO
Summary
Responsive Health Advocate with demonstrated experience in providing outreach and support services to community residents. Establishes trusting relationships with patients and families while offering education, assessment, and social support to manage health conditions. Works closely with medical providers to support comprehensive and coordinated care while facilitating ongoing follow-up and goal-setting with patients and families. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures, and plan benefits. Helps customers complete enrolments while minimizing stress and maximizing satisfaction with process and company.
Overview
17
17
years of professional experience
Work History
Health Advocate
Health & Disability Advocacy Service
2021.09 - 2024.03
- Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
- Promoted patient autonomy by empowering them with knowledge and resources to make informed decisions about their healthcare.
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
- Conducted home visits to assess needs of families and offer services in collaboration with public health nurses and other service providers.
- Developed family service plan and intervention strategies for clients and families served by program.
Traumatic Brain Recovery Coach
Goodwood Park Health Care
2013.09 - 2016.12
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
Out of Gate Rehabilitation Coach
Goodwood Park Health Care
2013.09 - 2013.12
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
Team Leader & Manager
Idea Services
2008.06 - 2011.08
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
South Canterbury Basketball Operational Manager
South Canterbury Basketball Association
2007.01 - 2007.11
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
Education
No Degree -
Timaru College
Timaru, NZPhycology
Aoraki Polytechnic
Timaru, NZ10.2010
Skills
- Health literacy
- Healthcare Navigation
- Research abilities
- Customer Assistance
- Mental health awareness
- Customer Support
- Clinical Documentation
Gardening, fitness, reading, bridge, golf
I enjoy creating and maintaining new and established gardens including growing my own vegetables. I keep fit by walking, biking and gym work and golf.
I like to read and have started to learn the art of bridge playing
Timeline
Health Advocate
Health & Disability Advocacy Service
2021.09 - 2024.03
Traumatic Brain Recovery Coach
Goodwood Park Health Care
2013.09 - 2016.12
Out of Gate Rehabilitation Coach
Goodwood Park Health Care
2013.09 - 2013.12
Team Leader & Manager
Idea Services
2008.06 - 2011.08
South Canterbury Basketball Operational Manager
South Canterbury Basketball Association
2007.01 - 2007.11
No Degree -
Timaru College
Phycology
Aoraki Polytechnic
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