Gail Raulet
Rolleston,Canterbury
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
31
31
years of professional experience
Work History
Office Administrations Manager / Conveyor Division
Motion New Zealand
02.2022 - 01.2025
- Co-ordinating the day to day running of the office, purchasing stock & office amenities, data entry, manage and support office teams, customer service.
- Manage & support the office teams & processes
- Up-date relevant spreadsheets/ database
- Problem solving
- Data entry
- Purchasing from International & National suppliers
- Collating document/filing
- Customer services
- Invoicing & Receipting
- Updating supplies
- Systems training
- Streamlined workflows through process optimization, resulting in increased productivity.
Director
Coffee News
12.2020 - 01.2022
- Sales, advertising sales, interpersonal communication, customer services, negotiations, accounts & administration, design & layouts, banking, recharges & reconciliations, budgeting, budget forecasting.
- Sale
- Accounts
- Administration
- Data entry
- Meeting client and Co-ordinating advertising
- Customer services.
- Invoicing /Receipting
- Wages
- Established performance metrics to monitor franchise success, driving accountability and continuous improvement initiatives.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Customer Service Agent, Administration
Stonewood Homes East Auckland
10.2018 - 01.2020
- Co-Ordinating, Pre-Construction, liaison for Council, data entry, manage and support sale and construction teams, customer service.
- Manage & support the sale and construction teams process
- Up-date relevant spreadsheets
- Problem solving and setting up meetings
- Entering data
- Meeting client and Co-ordinating Pre-construction requirements
- Collating document and lodgement to Council
- Customer services.
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Managed escalated issues by employing problem-solving strategies to achieve positive resolutions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Advertising Account / Manager
Pohutukawa Coast Times
09.2016 - 10.2018
- Company Overview: www.pctimes.co.nz
- Management, advertising sales, interpersonal communication skills, customer serves, negotiations skills.
- The running and publishing of a weekly newspaper.
- Selling advertising and designing adverts.
- Managing clients
- Account
- Contribute to weekly meetings for planning/review targets
- Marketing, networking, identifying opportunities for new business
- Developing a strong customer base with repeat business
- Achieving goals and targets
- Www.pctimes.co.nz
- Developed strategic advertising campaigns to enhance client brand visibility and engagement.
- Collaborated with creative teams to produce compelling advertisements aligned with client objectives.
- Oversaw project timelines and deliverables, ensuring adherence to deadlines and budget constraints.
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Helped local clients expand business operations through targeted advertising.
Account Manager
Star Media
05.2012 - 08.2016
- Company Overview: www.starmedia.kiwi
- Sales, Advertising sales, Interpersonal communication skills, Customer Serves, Negotiations Skills.
- Selling and designing adverts for local business.
- Managing clients
- Account
- Contribute to weekly meetings for planning/review targets
- Marketing, networking, and identifying opportunities for new business
- Developing a strong customer base with repeat business
- Achieving goals and targets
- Www.starmedia.kiwi
Property Manager/ Admin
07.2010 - 06.2012
- Company Overview: www.a1prop.co.nz
- Residential Property Manager.
- Work with applicant's prior to renting them properties.
- Maintain properties.
- Coordinate applicant's meetings and viewing.
- Showing available Properties. Negotiate sale and prepare Tenancies agreement.
- Database management, recording all relevant documents
- Administration
- Caring out property inspection/Bond inspections.
- Contribute to weekly meetings for planning/review targets
- Www.a1prop.co.nz
- The satisfaction of knowing I have made a difference to people's lives.
- Gaining new skills in the areas of Property Management
Real Estate Sales
Harvey's Real Estate
01.2006 - 01.2010
- Company Overview: www.harvrys.co.nz
- Residential real estate sales.
- Marketing, networking, and identifying opportunities for new business.
- Developing a strong customer base with repeat business.
- Achieving goals and targets
- Www.harvrys.co.nz
- Personal satisfaction in selling a home
Owner Operator
BIN INN BULK FOOD
01.2003 - 01.2006
- Day to day of running a small business.
- Planning and preparing weekly orders.
- Dealing with customers
- Managing staff
- Accounts and bookwork
- Achieving the running of a small business.
- Helping to provide a service that people liked.
- Oversaw daily operations, ensuring efficient inventory management and customer service standards.
- Developed strategic marketing initiatives to enhance brand visibility and drive sales growth.
- Mentored staff on operational best practices, fostering a culture of teamwork and continuous improvement.
- Maintained compliance with health regulations, ensuring a safe shopping environment for customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
Management/Sales
The Central Canterbury News
01.1994 - 01.2003
- Working to fulfil the needs of our local community.
- The running and publishing of a weekly newspaper.
- Selling and designing adverts for local business.
- Managing clients and staff
- Account
- Contribute to weekly meetings for planning/review targets
- Marketing, networking, and identifying opportunities for new business
- Developing a strong customer base with repeat business
- Achieving goals and targets
Skills
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Computer skills
- Multitasking Abilities
- Organization and time management
- Decision-making
- Customer service
- Teamwork and collaboration
Timeline
Office Administrations Manager / Conveyor Division
Motion New Zealand
02.2022 - 01.2025
Director
Coffee News
12.2020 - 01.2022
Customer Service Agent, Administration
Stonewood Homes East Auckland
10.2018 - 01.2020
Advertising Account / Manager
Pohutukawa Coast Times
09.2016 - 10.2018
Account Manager
Star Media
05.2012 - 08.2016
Property Manager/ Admin
07.2010 - 06.2012
Real Estate Sales
Harvey's Real Estate
01.2006 - 01.2010
Owner Operator
BIN INN BULK FOOD
01.2003 - 01.2006
Management/Sales
The Central Canterbury News
01.1994 - 01.2003
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