GAJASINHAGE MENUKA MADUSHANI SILVA
NORTHLAND,PAIHIA
Summary
Dynamic operations manager with a proven track record at SILVAS VILLA, excelling in customer service and quality assurance. Expert in payment processing and reservation management, I effectively resolved guest inquiries, enhancing satisfaction and loyalty. My strong communication skills and attention to detail consistently contributed to a well-maintained and welcoming environment.
Overview
4
4
years of professional experience
Work History
Manager of Operations
SILVAS VILLA
SRILANKA, NEGOMBO KOCHCHIKADE
04.2020 - 10.2023
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Performed daily cleaning duties such as mopping floors, dusting surfaces.
- Checked that all equipment was functioning correctly prior to use.
- Responded promptly to guest inquiries and requests in a polite manner.
- Processed payments accurately using cash registers or other payment systems.
- Maintained records of guest feedback forms for quality assurance purposes.
- Took reservations, checked in, and checked out.
- Ensured all areas of the villa were clean, tidy, and well-maintained.
- Answered incoming calls from customers regarding reservations or general enquiries.
Sales Promoter
DUFRY DUTYFREE SHOP
BANDARANAIKE INTERNATIONAL AIRPORT SRILANKA, COLOMBO
09.2019 - 03.2020
- Promoted products to increase brand awareness and sales.
Education
High School Diploma -
INTERNATIONAL AIRLINE TICKETING ACADEMY
COLOMBO09-2016
High School Diploma -
LANGWAY INSTITUTE
COLOMBO01-2010
Skills
- Customer service
- Quality assurance
- Payment processing
- Equipment maintenance
- Reservation management
- Team leadership
- Communication skills
- Attention to detail
- Cleaning and organizing
Timeline
Manager of Operations
SILVAS VILLA
04.2020 - 10.2023
Sales Promoter
DUFRY DUTYFREE SHOP
09.2019 - 03.2020
High School Diploma -
INTERNATIONAL AIRLINE TICKETING ACADEMY
High School Diploma -
LANGWAY INSTITUTE
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