Galilee ABIGAIL Sales
Sunnyvale,Auckland
Summary
Committed, resourceful, and highly trainable team player with over 4 years of experience in Customer Service and Administrative Duties. Seeking a challenging platform to showcase my skills in customer care and general office duties, aiming to contribute to the efficiency and productivity of the office environment.
Overview
6
6
years of professional experience
Work History
Inbound Customer Service and Outbound Sales
Probe
10.2020 - 11.2022
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handle complaints effectively by providing helpful information, answering questions, and ensuring prompt resolution.
- Conduct outbound sales cold calling and provide inbound customer service at Vodafone.
- Manage customer queries, orders, and modifications at Flybuys.
Communications Operator
Global Security
03.2020 - 10.2020
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Acted as the front line of support for clients, customers, and dispatched guards.
- Ensured client satisfaction with products, services, and features.
- Managed alarms of monitored properties and executed tailored response plans.
Security Officer
First Security
10.2019 - 03.2020
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Monitored CCTV cameras and alarm systems for security breaches.
- Welcomed and directed arriving tourists at the Port of Auckland.
- Verified authorization and identification of individuals entering the Cruise Terminal.
- Assisted tourists, port workers, and fellow guards professionally and courteously.
Shift Manager
McDonald's
01.2017 - 09.2019
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored day-to-day restaurant operations and delegated responsibilities to team members.
- Balanced cash drawers and recorded sales numbers accurately.
- Addressed customer complaints promptly and ensured high levels of customer satisfaction.
Education
Certificate - Computer Technical And Client Support
AMES
09.2018
Bachelor of Science - in Business Administration
Far Eastern University
Manila, Philippines05.2016
Skills
- Understanding Customer Needs
- Report Preparation
- Data Gathering
- Customer Retention Strategies
- Keen attention to detail
- Proficient in multitasking
- Good typing speed and accuracy
- Strong relationship building with customers and colleagues
Timeline
Inbound Customer Service and Outbound Sales
Probe
10.2020 - 11.2022
Communications Operator
Global Security
03.2020 - 10.2020
Security Officer
First Security
10.2019 - 03.2020
Shift Manager
McDonald's
01.2017 - 09.2019
Certificate - Computer Technical And Client Support
AMES
Bachelor of Science - in Business Administration
Far Eastern University