Galinder Singh
Auckland,AUK
Summary
Dynamic customer service professional with extensive experience at New World Takapuna, excelling in complaint resolution and relationship management. Proven track record of enhancing customer satisfaction through effective training and process optimization. Skilled in product expertise and data entry, consistently driving team performance and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
trade depot
Onehunga, Auckland
06.2022 - Current
- Resolved customer complaints to improve satisfaction levels efficiently.
- Educated customers on product features and benefits to enhance understanding.
- Handled returns and exchanges in accordance with company policies.
- Maintained accurate records of customer interactions and transactions.
- Utilized customer relationship management software for tracking inquiries.
- Collaborated with team members to optimize service processes.
- Assisted customers with product inquiries and order placements promptly.
- Provided training and support to new customer service representatives effectively.
Customer Service Manager
new world takapuna
Takapuna, Auckland
06.2020 - 05.2022
- Oversaw daily customer service operations, ensuring prompt resolution of inquiries.
- Trained staff to deliver exceptional customer experiences through regular training sessions.
- Analyzed customer feedback to identify opportunities for service enhancement.
- Facilitated interdepartmental communication to improve service delivery efficiency.
- Assisted in resolving complex customer issues, implementing targeted solutions as needed.
- Maintained comprehensive knowledge of company products for effective complaint resolution.
- Managed complaint resolution processes to uphold high levels of customer satisfaction.
Plant Operator
atlas concerete limited
Albany, Auckalnd
04.2018 - 04.2019
- Ensured efficient plant production processes through machinery operation.
- Monitored equipment performance while upholding daily safety standards.
- Conducted regular inspections to identify and resolve potential issues.
Team Leader/long Life Manager
woolworths NZ
Manukau, Auckland
04.2015 - 03.2018
- Streamlined daily operations to enhance team efficiency and workflow.
- Mentored team members on best practices and company policies to drive performance.
- Championed adoption of new technologies, boosting productivity and service quality.
- Implemented safety training for new hires on machine operations to prevent injuries.
- Maintained daily inventory for effective material distribution across departments.
- Trained staff on customer service protocols, ensuring adherence to operational standards.
Education
DIPLOMA - Business Administration And Management
IMPERIAL COLLEGE OF NZ
Auckland, NZ03-2015
Diploma - Mechanical Engineering
Manukau Institute of Technology
Auckland, NZ03-2014
B.TECH MECH.ENGG. - Mechanical Engineering
Govt Polytechnic College
Amritsar 03-2011
Skills
- Customer service and support
- Complaint resolution
- Relationship management
- Product expertise
- Order processing
- Data entry
Accomplishments
- 5 CUSTOMER SERVICE AWARDS
- ALMOST 10 EMPLOYEE OF THE MONTH AWARDS
Certification
- FIRST AID
Languages
Hindi
Professional
Punjabi
Professional
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
trade depot
06.2022 - Current
Customer Service Manager
new world takapuna
06.2020 - 05.2022
Plant Operator
atlas concerete limited
04.2018 - 04.2019
Team Leader/long Life Manager
woolworths NZ
04.2015 - 03.2018
DIPLOMA - Business Administration And Management
IMPERIAL COLLEGE OF NZ
Diploma - Mechanical Engineering
Manukau Institute of Technology
B.TECH MECH.ENGG. - Mechanical Engineering
Govt Polytechnic College
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