Ganapathy (Gana) Maletira
Auckland,New Zealand
Summary
Dynamic Senior Operations Coordinator at Toll Global Forwarding with a proven track record in customer relations and timely task execution. Expert in managing complex export /import operations, ensuring efficiency and high service quality. Adept at fostering strong client relationships while driving profitability through strategic process management and adaptability in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Operations Coordinator
Toll Global Forwarding
Auckland, New Zealand
01.2023 - Current
- I am mainly dealing with large corporate accounts for Toll
- Carrying out core operation work, exercising judgment and flexibility in non-standard or complex situations, ensuring the highest standards for safety, efficiency, and customer service.
- Ensure achievement of results in own area, proactively managing process hand offs between own activities to other areas to contribute to maximum profitability and quality results for the business
- Listen to customers and gain understanding of their wider needs and their views on service quality and consider these in making decisions which impact the customer positively.
Ocean Import Specialist
DHL Global Forwarding
Auckland, New Zealand
06.2021 - 12.2023
- Import Operations
- Customer Service
- Billing
- Overseeing a portfolio of Global clients
- Order management
- Liaising with overseas agents/suppliers
- Customer reporting
- Obtaining quotes
- Answering customer queries and providing clients with solutions
- Checking responses from counterparts and finalizing validation of required documents
- Enter billing, costing & accrual
Operations and Customer Service
Extreme Global Freight Forwarding & Braid Bulk Liquid Logistics
Auckland, New Zealand
05.2016 - 06.2021
- Import Operations
- Export Operations
- Customer Service
- Billing
- I have spent most of my time at Extreme Global handling, FAK imports, FCL imports, RORO imports, Flat Rack imports, LCL imports, FCL exports and the odd LCL exports and FAK exports
Administration/Logistics/Management
Kiggal Estate Coffee Plantation
Kodagu, India
01.2007 - 01.2014
- Family business where I worked both full and part-time in varied roles within the company which produced coffee
- Forecast coffee sales for the year and make the necessary orders based upon the forecast, with regards to various agriculture supplies, labour and necessary consumables which were needed for the coffee picking season
- Research & in-depth market information analysis based upon knowledge and trading price insights
- Managed the procurement of supplies, trading of coffee, pepper, rice and other plantation crops
- Ensured the sourcing and smooth delivery of products to the business itself or to the sub-contractor’s location
- Supervised farm hands and managed the recording of staff information and entitlement of leave, salary and other day to day business administration tasks
Education
Postgraduate Diploma - Logistics and Supply Chain Management
Massey University
Auckland, New Zealand12.2015
Masters - International Business
St Joseph's College of Commerce
Bengaluru12.2013
Bachelor of Commerce -
Baldwin Methodist College
Bengaluru12.2010
Skills
- Customer relations
- Stress management
- Timely task execution
- Adaptability
- Interpersonal communication
Hobbies and Interests
Hockey
Accomplishments
- Employee of the Month - March 2024
Certification
- Cargowise one experience
References
References available upon request.
Timeline
Senior Operations Coordinator
Toll Global Forwarding
01.2023 - Current
Ocean Import Specialist
DHL Global Forwarding
06.2021 - 12.2023
Operations and Customer Service
Extreme Global Freight Forwarding & Braid Bulk Liquid Logistics
05.2016 - 06.2021
Administration/Logistics/Management
Kiggal Estate Coffee Plantation
01.2007 - 01.2014
Postgraduate Diploma - Logistics and Supply Chain Management
Massey University
Masters - International Business
St Joseph's College of Commerce
Bachelor of Commerce -
Baldwin Methodist College
Similar Profiles
Alisa EbauAlisa Ebau
People Data Analyst at Toll Global Forwarding (Malaysia) Sdn. Bhd.People Data Analyst at Toll Global Forwarding (Malaysia) Sdn. Bhd.
Riccardo GroblerRiccardo Grobler
Senior Operations Supervisor at Bridgewater Logistics / Toll Global ForwardingSenior Operations Supervisor at Bridgewater Logistics / Toll Global Forwarding
Manesh MadhuManesh Madhu
IT Solutions Business Analyst at Toll Global ForwardingIT Solutions Business Analyst at Toll Global Forwarding